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SAP BTP Customer Success Manager Associate(m/w/x)
Driving SAP BTP service consumption with tailored consumption plans for enterprise clients. Customer service mindset and high ambition for growth required. Constant learning and skill growth opportunities.
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Anforderungen
- Customer service mindset and passion for learning new technologies
- High ambition for growth and success
- Actively solving business challenges
- Addressing future customer needs
- Achieving growth targets
- Strong understanding of SAP Business Suite
- Understanding of “Clean Core” via BTP
- Expertise in SAP BTP portfolio areas
- Solid knowledge of public cloud platforms
- Practice in Consumption-based Cloud Business Models (advantageous)
- Communication and presentation skills
- Ability to navigate complex organizational dynamics
- Familiarity with design thinking methodology (plus)
- Proficiency in German at C1 level or higher
- Proficiency in English at C1 level or higher
Aufgaben
- Partner with customers to increase SAP BTP service consumption.
- Coordinate activities with the Account Team.
- Build and execute tailored and scaled consumption plans.
- Engage with business stakeholders to identify and implement new BTP use cases.
- Analyze the big picture, apply digital transformation expertise, and coach customers on technical and business outcomes.
- Demonstrate added value and provide recommendations for optimal BTP solution use, aligned with SAP strategy and roadmap.
- Act as the strategic SAP BTP point of contact, orchestrating success resources in line with the SAP BTP engagement model.
- Serve as the voice of the customer to internal SAP stakeholders, ensuring needs and feedback are represented and addressed.
- Collaborate closely with Cloud Success Services, centers of expertise, Account Teams, Pre-sales, Product Management, Support, Services, and Partners.
- Deliver premium subscription services as needed.
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
- Constant learning
- Skill growth
- Great benefits
- Health and well-being focus
- Accessibility accommodations
- Team growth support
- Inclusion culture
- Flexible working models
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