SAP
Principal Delivery Lead Sovereign Cloud Delivery(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
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End-to-end customer onboarding and continuous service delivery for SAP Cloud customers. Project management fundamentals and cloud business understanding required. Constant learning and skill growth opportunities.
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Anforderungen
- Excellent customer focus, networking, and relationship building
- Knowledge of logistic or finance business processes
- Project Management Fundamentals
- Infrastructure know-how and technical understanding
- Understanding of Cloud business and SAP Cloud models/solutions/operation processes
- Understanding of escalation handling and procedures
- Willingness to undergo governmental security clearance process
- Bachelor’s degree or equivalent in Business, Computer Science, Engineering, or related field
Aufgaben
- Serve as primary point of contact for SAP Cloud Customers
- Drive end-to-end customer engagement from signature onwards
- Manage customer onboarding
- Oversee continuous service delivery
- Initiate release and maintenance projects
- Provide architecture and governance coaching
- Manage customer relationships
- Initiate contract renewals
- Bear commercial responsibility for customer engagements
- Create upsell opportunities
- Conduct service and business planning meetings
- Understand customer business needs
- Explain SAP's overall cloud strategy and portfolio
- Ensure adoption of S/4HANA and cloud standardization
- Drive transformation towards SAP Cloud Solutions
- Conduct regular business review meetings with customers
- Discuss service quality with customers
- Act as single point of contact for service and support requirements
- De-escalate critical customer situations
- Ensure feedback loop into operations teams
- Plan and manage customer release and maintenance activities
- Establish a customer IT calendar
- Manage overall service/project delivery according to scope, budget, and milestones
- Support delivery/operations teams in driving root cause analysis
- Identify upsell opportunities
- Collaborate with sales on upsell and renewals
- Participate in deal review meetings
- Enable and ensure customer satisfaction surveys
- Drive and review SLA service credit cases
- Support commercial change requests
- Provide overview of sizing/pricing for upcoming change requests
Berufserfahrung
5 - 7 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
SAP Cloud
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Sonstige Vorteile
- Great benefits
- Accessibility accommodations
Mentoring & Coaching
- Team growth support
Lockere Unternehmenskultur
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
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SA
ITBerlin
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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