NTT Germany
Onsite Network Engineer (L1)(m/w/x)
Vollzeitnur vor OrtJunior
München
Neuer Job?Nejo!
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NTNTT Germany
MS Engineer (L2)(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Second-line support for medium complexity incidents across Pulse Secure, Palo Alto, Fortinet, Cisco Nexus at a tech services provider. Proficiency with these network security and infrastructure tools required. Focus on proactive monitoring within complex network security environments.
Anforderungen
- Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls
- Technical certification in relevant technologies
- Strong planning skills
- Adaptability and resilience
- Effective communication across cultures
- Proficiency in active listening and client-centric communication
- Positive outlook and ability to work under pressure
- Client-first attitude
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
Aufgaben
- Review client requests and tickets
- Resolve technical issues efficiently
- Provide second-line support for medium complexity incidents
- Monitor work queues proactively
- Execute operational tasks
- Update tickets with actions taken
- Identify and log issues before escalation
- Communicate with teams and clients for support
- Ensure clear risk identification and mitigation for changes
- Highlight key tickets during shift handover
- Escalate tickets to Centres of Excellence when necessary
- Collaborate with automation teams to optimize efforts
- Coach Service Desk and L1 teams in technical and behavioral skills
- Establish monitoring for client infrastructure
- Lead initial client escalations for operational issues
- Log change requests and execute approved maintenance activities
- Audit incident and request tickets for quality
- Drive trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Pulse Secure SSL VPN
- Palo Alto
- Fortinet
- Cisco Nexus switches
- Cisco routers
- Cisco firewalls
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT Germany erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- NTT Germany
MS Engineer L1(m/w/x)
Vollzeitnur vor OrtBerufserfahrenRegensburg, München - NTT Germany
Onsite Network Engineer (L1)(m/w/x)
Vollzeitnur vor OrtJuniorMünchen - NTT DATA
Videoconferencing Engineer L2(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - NTT DATA
Videoconferencing Engineer L2(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen
NTNTT Germany
MS Engineer (L2)(m/w/x)
München
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Second-line support for medium complexity incidents across Pulse Secure, Palo Alto, Fortinet, Cisco Nexus at a tech services provider. Proficiency with these network security and infrastructure tools required. Focus on proactive monitoring within complex network security environments.
Anforderungen
- Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls
- Technical certification in relevant technologies
- Strong planning skills
- Adaptability and resilience
- Effective communication across cultures
- Proficiency in active listening and client-centric communication
- Positive outlook and ability to work under pressure
- Client-first attitude
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
Aufgaben
- Review client requests and tickets
- Resolve technical issues efficiently
- Provide second-line support for medium complexity incidents
- Monitor work queues proactively
- Execute operational tasks
- Update tickets with actions taken
- Identify and log issues before escalation
- Communicate with teams and clients for support
- Ensure clear risk identification and mitigation for changes
- Highlight key tickets during shift handover
- Escalate tickets to Centres of Excellence when necessary
- Collaborate with automation teams to optimize efforts
- Coach Service Desk and L1 teams in technical and behavioral skills
- Establish monitoring for client infrastructure
- Lead initial client escalations for operational issues
- Log change requests and execute approved maintenance activities
- Audit incident and request tickets for quality
- Drive trend analysis reports for automation opportunities
- Support disaster recovery functions as needed
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Pulse Secure SSL VPN
- Palo Alto
- Fortinet
- Cisco Nexus switches
- Cisco routers
- Cisco firewalls
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT Germany erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
NTT Germany
Branche
IT
Beschreibung
The company is renowned for its technical excellence and leading innovations, committed to diversity and inclusion.
Noch nicht perfekt?
- NTT Germany
Onsite Network Engineer (L1)(m/w/x)
Vollzeitnur vor OrtJuniorMünchen - NTT Germany
MS Engineer L1(m/w/x)
Vollzeitnur vor OrtBerufserfahrenRegensburg, München - NTT Germany
Onsite Network Engineer (L1)(m/w/x)
Vollzeitnur vor OrtJuniorMünchen - NTT DATA
Videoconferencing Engineer L2(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - NTT DATA
Videoconferencing Engineer L2(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen