comstruct
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSenior
München
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
ASAsana
Manager, Customer Success DACH(m/w/x)
München
ab 142.000 / Jahr
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic leadership of regional accounts for a SaaS collaboration platform with 100,000+ paying customers. Minimum 3 years of direct people management experience required. Inclusive family building benefits and mental health support.
Anforderungen
- 5+ years Customer Success or Account Management experience
- 3+ years leadership or management experience
- Experience managing teams or DACH customer bases
- Exceptional leadership and communication skills
- Strong analytical and problem-solving abilities
- Passion for developing team members
- Ability to build Customer Success business cases
- Strong customer obsession and passion for adoption
- Skill in navigating cross-functional relationships
- Experience with CRM and Customer Success platforms
- Curiosity about AI tools and emerging technologies
- Willingness to learn and leverage new tools
Aufgaben
- Define and execute the DACH Customer Success strategy
- Align regional strategy with global objectives
- Lead, mentor, and coach Customer Success Managers
- Drive team performance and professional growth
- Foster customer advocacy within the team
- Establish and monitor regional KPIs
- Track NRR, Gross Retention, and CLV
- Monitor and analyze Customer Health Scores
- Improve the customer journey and internal processes
- Oversee a portfolio of key regional accounts
- Ensure high customer satisfaction and engagement
- Resolve critical customer escalations promptly
- Collaborate with Sales on account handover processes
- Identify upsell and cross-sell opportunities
- Manage the regional Quarterly Business Review schedule
- Deliver strategic value to top-tier customers
- Partner with Sales leaders on growth targets
- Align with Sales on regional account strategies
- Provide customer feedback to Product and Engineering
- Influence the product roadmap with customer insights
- Develop customer testimonials and case studies with Marketing
- Create and manage customer reference programs
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CRM software
- Salesforce
- Customer Success platforms
- Gainsight
- ChurnZero
- AI tools
- Asana
Benefits
Flexibles Arbeiten
- Office-centric hybrid schedule
Mentale Gesundheitsförderung
- Mental health benefits
Gesundheits- & Fitnessangebote
- Wellness and fitness benefits
Mentoring & Coaching
- Career coaching and support
Familienfreundlichkeit
- Inclusive family building benefits
Betriebliche Altersvorsorge
- Long-term savings plans
- Retirement plans
Gratis oder Vergünstigte Mahlzeiten
- In-office culinary options
Attraktive Vergütung
- Equity
Boni & Prämien
- Sales incentive pay
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Asana erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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- Appinio
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ASAsana
Manager, Customer Success DACH(m/w/x)
München
ab 142.000 / Jahr
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic leadership of regional accounts for a SaaS collaboration platform with 100,000+ paying customers. Minimum 3 years of direct people management experience required. Inclusive family building benefits and mental health support.
Anforderungen
- 5+ years Customer Success or Account Management experience
- 3+ years leadership or management experience
- Experience managing teams or DACH customer bases
- Exceptional leadership and communication skills
- Strong analytical and problem-solving abilities
- Passion for developing team members
- Ability to build Customer Success business cases
- Strong customer obsession and passion for adoption
- Skill in navigating cross-functional relationships
- Experience with CRM and Customer Success platforms
- Curiosity about AI tools and emerging technologies
- Willingness to learn and leverage new tools
Aufgaben
- Define and execute the DACH Customer Success strategy
- Align regional strategy with global objectives
- Lead, mentor, and coach Customer Success Managers
- Drive team performance and professional growth
- Foster customer advocacy within the team
- Establish and monitor regional KPIs
- Track NRR, Gross Retention, and CLV
- Monitor and analyze Customer Health Scores
- Improve the customer journey and internal processes
- Oversee a portfolio of key regional accounts
- Ensure high customer satisfaction and engagement
- Resolve critical customer escalations promptly
- Collaborate with Sales on account handover processes
- Identify upsell and cross-sell opportunities
- Manage the regional Quarterly Business Review schedule
- Deliver strategic value to top-tier customers
- Partner with Sales leaders on growth targets
- Align with Sales on regional account strategies
- Provide customer feedback to Product and Engineering
- Influence the product roadmap with customer insights
- Develop customer testimonials and case studies with Marketing
- Create and manage customer reference programs
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CRM software
- Salesforce
- Customer Success platforms
- Gainsight
- ChurnZero
- AI tools
- Asana
Benefits
Flexibles Arbeiten
- Office-centric hybrid schedule
Mentale Gesundheitsförderung
- Mental health benefits
Gesundheits- & Fitnessangebote
- Wellness and fitness benefits
Mentoring & Coaching
- Career coaching and support
Familienfreundlichkeit
- Inclusive family building benefits
Betriebliche Altersvorsorge
- Long-term savings plans
- Retirement plans
Gratis oder Vergünstigte Mahlzeiten
- In-office culinary options
Attraktive Vergütung
- Equity
Boni & Prämien
- Sales incentive pay
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Asana erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Asana
Branche
IT
Beschreibung
Asana helps teams orchestrate their work, from small projects to strategic initiatives, driving positive change in the world.
Noch nicht perfekt?
- comstruct
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