IT Technology Services Expert(m/w/x)

Beschreibung

As a trusted advisor, you will bridge the gap between technical architecture and stable operations, ensuring major customers successfully navigate their cloud journey.

Anforderungen

• •15+ years SAP Technical Administration experience
• •Experience with SAP HANA, DB6, or Sybase ASE
• •Knowledge of SAP S/4HANA architecture and tools
• •Experience with Azure, AWS, or GCP
• •Experience managing customer landscapes and maintenance
• •Ability to lead tasks and problem-solving skills
• •Knowledge of Change and Problem management principles
• •Excellent English communication and German skills
• •Linux knowledge regarding SAP software interactions
• •Experience working at SAP customer locations
• •Exposure to AI fundamentals

Aufgaben

• •Represent Global Cloud Operations to major regional customers
• •Lead technical and architectural discussions across the SAP stack
• •Advise on high-availability, disaster recovery, and hyperscaler components
• •Ensure stable operations and meet contractual uptime obligations
• •Coordinate and support customer software maintenance and upgrades
• •Resolve critical landscape issues and lead root-cause analyses
• •Manage capacity planning and system performance benchmarking
• •Drive improvements to landscape stability and maintainability
• •Collaborate with internal units to enhance customer satisfaction
• •Act as a trusted advisor and customer advocate

Tools & Technologien

Benefits