IT Technology Services Senior Specialist(m/w/x)

Beschreibung

As the face of Cloud Operations, you will guide major customers through their cloud journey by leading complex architectural discussions and ensuring the peak performance of their technical landscapes.

Anforderungen

• •6+ years SAP Technical Administration experience
• •Good understanding of SAP HANA
• •Understanding of S/4HANA architecture and migration
• •Experience with Azure, AWS, or GCP
• •Experience managing customer landscapes and maintenance
• •Ability to lead operational tasks and escalations
• •Knowledge of Change and Problem management
• •Excellent English communication and presentation skills
• •Linux knowledge regarding SAP software interactions
• •Experience working at SAP customer locations
• •Exposure to AI fundamentals

Aufgaben

• •Represent Global Cloud Operations to major regional customers
• •Lead technical and architectural discussions across the SAP stack
• •Advise on high-availability, disaster recovery, and hyperscaler components
• •Maintain technical landscapes to ensure stable business operations
• •Coordinate and support customer software maintenance and patching
• •Identify critical issues and drive resolution action plans
• •Lead root-cause analysis for high-severity escalations
• •Execute capacity planning and performance benchmarking exercises
• •Implement improvements to increase landscape stability and quality
• •Collaborate with internal units to enhance customer satisfaction
• •Act as a trusted advisor and customer advocate

Tools & Technologien

Benefits