Beschreibung

In this role, you will be the go-to person for user support and infrastructure management, ensuring smooth operations while collaborating with teams across regions. Your day-to-day responsibilities will include onboarding users, supporting customer demos, and maintaining IT systems.

Anforderungen

• •3–5 years of experience in IT user/infrastructure environments
• •Proficiency in maintaining and supporting local IT infrastructure
• •Experience in managing Active Directory and Group Policy
• •Familiarity with cloud-based environments and services
• •Experience deploying, configuring, and supporting Windows 11, Office 365, and Windows Server 2016
• •Fluency in German and English
• •Team player with a proactive mindset
• •Passion for customer service with strong communication skills
• •Strong attention to detail and time management skills
• •Professional, confident, and personable demeanor
• •Ability to multitask efficiently and remain calm under pressure
• •Enjoyment of learning and sharing knowledge

Aufgaben

• •Provide 1st and 2nd line user support
• •Assist in rolling out new hardware and software
• •Manage user onboarding and offboarding
• •Handle ITSM incident ticket management
• •Support general network and infrastructure
• •Assist with IT-led corporate initiatives
• •Ensure functionality for customer demos
• •Contribute to building and maintaining new infrastructure
• •Collaborate with the EMEA IT team for regional support

Tools & Technologien

Benefits