DXC Technology
Onsite IT Support Technician(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Berlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf
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NINICE
Senior Technical Support Technician(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Supporting hybrid Mac/Windows environments and enterprise A/V solutions for a global CX software provider. 5+ years IT support experience required. On-site work with global IT standards and asset management focus.
Anforderungen
- 5+ years IT Support, Workplace Technology, or Service Operations experience
- 3+ years large-scale enterprise environment experience
- Relevant industry certifications (CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
- Hands-on ServiceNow experience (Incident, Request, Asset modules)
- Proven enterprise A/V and conferencing technologies experience
- Strong Mac and Windows configuration and troubleshooting skills
- Ability to explain root cause of technical issues
- Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
- Endpoint management experience (Windows, macOS, Linux)
- Familiarity with inventory and asset lifecycle management
- Fluent English, written and spoken
- Experience supporting executive-level users
- Experience in global tech or enterprise software company
- Scripting skills (PowerShell, Bash, Python) for automation
- Experience with MDM platforms (Jamf, Intune, or similar)
- Familiarity with Zero Trust or modern endpoint security frameworks
- Clear communication with stakeholders at all levels
- Confidence and composure supporting senior leadership
- Self-directed and accountable work style
- Curiosity about systems and problem-solving
- Proactive approach to system health and process improvement
Aufgaben
- Support hybrid Mac and Windows environment
- Manage enterprise A/V solutions
- Take ownership of local IT asset management
- Work within global IT standards
- Escalate deviations to global teams
- Act as IT representative for Dusseldorf site
- Handle local tech environment independently
- Collaborate remotely with EMEA and global IT teams
- Escalate complex issues when necessary
- Resolve incidents and service requests independently
- Manage and resolve complex technical issues
- Own local hardware lifecycle
- Receive, deploy, track, and retire IT assets
- Maintain accurate asset management records
- Execute Move, Add, Change (MAC) activities
- Set up workstations
- Onboard and offboard users
- Manage desk moves and hardware refreshes
- Support enterprise A/V and collaboration systems
- Ensure meeting rooms are operationally ready
- Support Poly, Cisco, Logitech, and Microsoft Teams Rooms
- Maintain displays, controllers, switchers, codecs, and networked components
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Mac
- Windows
- LAN/WAN
- Wi-Fi
- IP addressing
- DNS
- DHCP
- macOS
- Linux
- PowerShell
- Bash
- Python
- Jamf
- Intune
- Zero Trust
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NICE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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NINICE
Senior Technical Support Technician(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Supporting hybrid Mac/Windows environments and enterprise A/V solutions for a global CX software provider. 5+ years IT support experience required. On-site work with global IT standards and asset management focus.
Anforderungen
- 5+ years IT Support, Workplace Technology, or Service Operations experience
- 3+ years large-scale enterprise environment experience
- Relevant industry certifications (CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
- Hands-on ServiceNow experience (Incident, Request, Asset modules)
- Proven enterprise A/V and conferencing technologies experience
- Strong Mac and Windows configuration and troubleshooting skills
- Ability to explain root cause of technical issues
- Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
- Endpoint management experience (Windows, macOS, Linux)
- Familiarity with inventory and asset lifecycle management
- Fluent English, written and spoken
- Experience supporting executive-level users
- Experience in global tech or enterprise software company
- Scripting skills (PowerShell, Bash, Python) for automation
- Experience with MDM platforms (Jamf, Intune, or similar)
- Familiarity with Zero Trust or modern endpoint security frameworks
- Clear communication with stakeholders at all levels
- Confidence and composure supporting senior leadership
- Self-directed and accountable work style
- Curiosity about systems and problem-solving
- Proactive approach to system health and process improvement
Aufgaben
- Support hybrid Mac and Windows environment
- Manage enterprise A/V solutions
- Take ownership of local IT asset management
- Work within global IT standards
- Escalate deviations to global teams
- Act as IT representative for Dusseldorf site
- Handle local tech environment independently
- Collaborate remotely with EMEA and global IT teams
- Escalate complex issues when necessary
- Resolve incidents and service requests independently
- Manage and resolve complex technical issues
- Own local hardware lifecycle
- Receive, deploy, track, and retire IT assets
- Maintain accurate asset management records
- Execute Move, Add, Change (MAC) activities
- Set up workstations
- Onboard and offboard users
- Manage desk moves and hardware refreshes
- Support enterprise A/V and collaboration systems
- Ensure meeting rooms are operationally ready
- Support Poly, Cisco, Logitech, and Microsoft Teams Rooms
- Maintain displays, controllers, switchers, codecs, and networked components
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Mac
- Windows
- LAN/WAN
- Wi-Fi
- IP addressing
- DNS
- DHCP
- macOS
- Linux
- PowerShell
- Bash
- Python
- Jamf
- Intune
- Zero Trust
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NICE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
NICE
Branche
IT
Beschreibung
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
Noch nicht perfekt?
- DXC Technology
Onsite IT Support Technician(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Hamburg, München, Dresden, Potsdam, Ratingen, Böblingen, St. Ingbert, Gerlingen, Walldorf - Bio-Techne GmbH (Germany)
IT Support Specialist(m/w/x)
Vollzeitnur vor OrtBerufserfahrenDüsseldorf - Enterprise IT Experts - Rüdiger Mohne
Servicetechniker(m/w/x)
Vollzeitnur vor OrtBerufserfahrenDüsseldorf - Computacenter
IT Onsite Techniker(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBonn, Köln, Düsseldorf, Münster - Invision AG
IT-Systemadministrator(m/w/x)
Vollzeitnur vor OrtBerufserfahrenDüsseldorf