GetYourGuide
Head of Supply Marketing(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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Dein persönlicher KI-Karriere-Agent
GEGetYourGuide
Head of Supplier Enablement(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Global supplier support engine management for travel experiences platform. 8+ years operations or customer success experience required. Hybrid work, 30 days work-from-anywhere.
Anforderungen
- 8+ years in operations, customer success, or service delivery, ideally in B2B, marketplace, or platform environment
- 4+ years leading leaders and multi-team organizations
- Proven track record running complex support/ops functions with clear KPIs and continuous improvement
- Empathetic, hands-on people leader with high performance bar
- Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design
- Ability to operate in ambiguity and create clarity, focus, and simple priorities for teams
- Strong analytical skills; confident using data and dashboards to understand performance and set priorities
- Experience standardizing processes and driving operational improvements across regions or functions
- Familiarity with support tooling and automation in operations
- Engaged with AI practices and tools
- Excellent stakeholder management across Product, Tech, Supply and regional teams
- Clear, concise communicator in English, able to adapt from frontline to C-level audiences
- Marketplace/Travel Marketplace industry experience
- Sales team particular account management experience
Aufgaben
- Own global supplier support engine
- Manage end-to-end supplier support experience
- Set and manage KPIs for support performance
- Ensure consistent support across service models
- Handle major supplier operational issues
- Improve processes and playbooks for recurring issues
- Develop monitoring and reporting systems
- Lead Supplier Experience, Principal Model Ops, and Connectivity Support teams
- Set clear goals and standards for teams
- Ensure smooth routing and handovers between teams
- Maintain simple and current documentation
- Collaborate with Supply, Sales, Product, Finance, Legal, and Communications
- Represent supplier needs in new initiatives
- Report on supplier support health and risks
- Develop and lead people managers
- Build leadership capacity in teams
- Foster a high-trust, high-accountability culture
- Promote diversity and inclusion
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI practices and tools
- support tooling
- dashboards
Benefits
Flexibles Arbeiten
- Hybrid working approach
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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GEGetYourGuide
Head of Supplier Enablement(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Global supplier support engine management for travel experiences platform. 8+ years operations or customer success experience required. Hybrid work, 30 days work-from-anywhere.
Anforderungen
- 8+ years in operations, customer success, or service delivery, ideally in B2B, marketplace, or platform environment
- 4+ years leading leaders and multi-team organizations
- Proven track record running complex support/ops functions with clear KPIs and continuous improvement
- Empathetic, hands-on people leader with high performance bar
- Strong operations mindset: comfortable with queues, SLAs, workflows, capacity planning, and process design
- Ability to operate in ambiguity and create clarity, focus, and simple priorities for teams
- Strong analytical skills; confident using data and dashboards to understand performance and set priorities
- Experience standardizing processes and driving operational improvements across regions or functions
- Familiarity with support tooling and automation in operations
- Engaged with AI practices and tools
- Excellent stakeholder management across Product, Tech, Supply and regional teams
- Clear, concise communicator in English, able to adapt from frontline to C-level audiences
- Marketplace/Travel Marketplace industry experience
- Sales team particular account management experience
Aufgaben
- Own global supplier support engine
- Manage end-to-end supplier support experience
- Set and manage KPIs for support performance
- Ensure consistent support across service models
- Handle major supplier operational issues
- Improve processes and playbooks for recurring issues
- Develop monitoring and reporting systems
- Lead Supplier Experience, Principal Model Ops, and Connectivity Support teams
- Set clear goals and standards for teams
- Ensure smooth routing and handovers between teams
- Maintain simple and current documentation
- Collaborate with Supply, Sales, Product, Finance, Legal, and Communications
- Represent supplier needs in new initiatives
- Report on supplier support health and risks
- Develop and lead people managers
- Build leadership capacity in teams
- Foster a high-trust, high-accountability culture
- Promote diversity and inclusion
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI practices and tools
- support tooling
- dashboards
Benefits
Flexibles Arbeiten
- Hybrid working approach
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Workation & Sabbatical
- Work from anywhere for 30 days
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
GetYourGuide
Branche
Tourism
Beschreibung
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Noch nicht perfekt?
- GetYourGuide
Head of Supply Marketing(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Wunderflats
Head of Supply Growth & Operations(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Head of Marketplace Integrity(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Senior Team Lead, Business Operations & Strategy(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Senior Business Operations Manager - Price and Commission Operations(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin