French Speaking Technical Advisor – Social Media Support(m/w/x)

Beschreibung

In this role, you will be the go-to person for customer inquiries, providing clear and friendly technical support through various channels. Your day will involve addressing user concerns, managing verification processes, and ensuring a safe online experience for all.

Anforderungen

• •Very good French skills (C1 level)
• •Good English skills (B2 level)
• •Communication talent with service-oriented attitude
• •Interest in social media, online media, or digital marketing
• •Flexibility to cover rotating shifts
• •Confidence in using a computer
• •Residence in Germany
• •Meeting technical requirements for remote work
• •Willingness to continuously develop
• •Experience in customer service
• •Completed vocational training and experience in customer support
• •Encouragement for career changers and re-entering workforce
• •Valid work permit for Germany

Aufgaben

• •Serve as the first point of contact for customer inquiries
• •Explain technical issues clearly and friendly, especially via chat
• •Handle additional tasks via email and process requests reliably
• •Engage with customers by phone for follow-ups after chat interactions
• •Manage user inquiries about verification and identity checks
• •Address reports of discrimination or inappropriate behavior sensitively
• •Identify potential identity theft or fake accounts and take action
• •Support users with challenges related to reach and visibility
• •Answer questions about monetization and related features
• •Assist with account access issues to ensure safe profile usage
• •Contribute to maintaining a safe digital environment for users

Benefits