English Speaking Technical Advisor – Social Media Support(m/w/x)

Beschreibung

In this remote role, you will support creators by resolving technical issues and managing account security. You'll ensure a safe digital space while handling everything from verification to monetization.

Anforderungen

• •Very good English skills (at least C1)
• •Communication talent and service-oriented attitude
• •Interest in social or online media
• •Flexibility for rotating shifts
• •Confidence using a computer
• •Residency in Germany (excluding specific states)
• •Technical requirements for remote work
• •Willingness for continuous self-development
• •Experience in customer service
• •Vocational training and customer support experience
• •Career changers or workforce re-entrants welcome
• •Valid work permit for Germany

Aufgaben

• •Serve as the primary contact for customer inquiries via phone, email, and chat
• •Explain technical issues clearly and friendly through chat communication
• •Process email requests reliably and in a structured manner
• •Conduct follow-up calls with customers after chat interactions
• •Manage user verification, identity checks, and blue badge requests
• •Handle reports of discrimination and bullying with sensitivity
• •Identify and act on identity theft or fake accounts
• •Assist users with reach, visibility, and shadow ban concerns
• •Resolve questions regarding monetization, payouts, and related features
• •Help users regain safe access to their accounts
• •Maintain a safe digital environment for creators and verified profiles

Tools & Technologien

Benefits