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Expert Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Driving adoption of Business Data Cloud & AI solutions, coaching strategic customers through cloud transformations at software innovator for 400k+ global customers. 7+ years industry experience in data & analytics required, enterprise architecture certifications a plus. Flexible working models.
Anforderungen
- 7+ years industry experience in data & analytics
- Background in Engineering, Management, or Consulting
- Deep understanding of cloud software solutions
- Knowledge of hybrid and cloud-based landscapes
- Enterprise architecture certifications (plus)
- Foundational knowledge of public cloud platforms
- Professional experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking methodology (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt globally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Aufgaben
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Develop joint outcome-based plans with account teams
- Align SAP solutions with customer business objectives
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI solutions across the customer lifecycle
- Orchestrate resources as the primary strategic contact
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Represent the customer voice to internal stakeholders
- Collaborate with cross-functional expert and product teams
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Azure
- Amazon Web Services
- Google Cloud
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Lockere Unternehmenskultur
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Ergonomischer Arbeitsplatz
- Accessibility accommodations
Sonstige Vorteile
- SAP Employee Referral Program
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Expert Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Driving adoption of Business Data Cloud & AI solutions, coaching strategic customers through cloud transformations at software innovator for 400k+ global customers. 7+ years industry experience in data & analytics required, enterprise architecture certifications a plus. Flexible working models.
Anforderungen
- 7+ years industry experience in data & analytics
- Background in Engineering, Management, or Consulting
- Deep understanding of cloud software solutions
- Knowledge of hybrid and cloud-based landscapes
- Enterprise architecture certifications (plus)
- Foundational knowledge of public cloud platforms
- Professional experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking methodology (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt globally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Aufgaben
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Develop joint outcome-based plans with account teams
- Align SAP solutions with customer business objectives
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI solutions across the customer lifecycle
- Orchestrate resources as the primary strategic contact
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Represent the customer voice to internal stakeholders
- Collaborate with cross-functional expert and product teams
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Azure
- Amazon Web Services
- Google Cloud
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Lockere Unternehmenskultur
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Ergonomischer Arbeitsplatz
- Accessibility accommodations
Sonstige Vorteile
- SAP Employee Referral Program
Über das Unternehmen
SAP
Branche
IT
Beschreibung
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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