SumUp
Customer Support Agent - DE(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
MOMoss
Customer Support Specialist(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
German customer support for AI-driven FinTech spend management platform. Native German (C2) and strong English (C1) required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Enjoyment of understanding processes and solving problems
- Detail-oriented and structured work approach
- Accuracy in handling data and documentation
- Resilience and organization in dynamic environment
- Ability to prioritize tasks and manage cases
- Eagerness to learn in fast-paced environment
- Adaptability to new tools and technologies
- Customer-oriented approach with empathy and professionalism
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build customer trust and confidence
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Think beyond scripts to connect information
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Use tools and systems to improve customer experience
- Learn how processes and data impact customer experience
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Mitarbeiterrabatte
- Local benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Lightspeed Commerce
Support Specialist, German speaking(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Moss
Junior KYC & Risk Analyst(m/w/x)
Vollzeitnur vor OrtJuniorBerlin - iwoca
Customer Service Advisor - deutschsprachig(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Frankfurt am Mainab 30.000 - 38.000 / Jahr - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin
MOMoss
Customer Support Specialist(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
German customer support for AI-driven FinTech spend management platform. Native German (C2) and strong English (C1) required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Enjoyment of understanding processes and solving problems
- Detail-oriented and structured work approach
- Accuracy in handling data and documentation
- Resilience and organization in dynamic environment
- Ability to prioritize tasks and manage cases
- Eagerness to learn in fast-paced environment
- Adaptability to new tools and technologies
- Customer-oriented approach with empathy and professionalism
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build customer trust and confidence
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Think beyond scripts to connect information
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Use tools and systems to improve customer experience
- Learn how processes and data impact customer experience
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Mitarbeiterrabatte
- Local benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Moss
Branche
FinancialServices
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Noch nicht perfekt?
- SumUp
Customer Support Agent - DE(m/w/x)
Vollzeitnur vor OrtKeine AngabeBerlin - Lightspeed Commerce
Support Specialist, German speaking(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Moss
Junior KYC & Risk Analyst(m/w/x)
Vollzeitnur vor OrtJuniorBerlin - iwoca
Customer Service Advisor - deutschsprachig(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Frankfurt am Mainab 30.000 - 38.000 / Jahr - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin