Beschreibung

As a Customer Success Manager, you will play a vital role in fostering strong vendor relationships, ensuring seamless onboarding, and driving growth through enhanced product usage. Your day-to-day responsibilities will involve collaborating with partners and internal teams to unlock new value and improve operational processes.

Anforderungen

• •2-4 years in project management or account-facing role
• •Strong work ethic and motivation to grow
• •Can-do attitude and willingness to take initiative
• •Excellent relationship-building and communication skills
• •Ability to understand problems and implement solutions
• •High attention to detail and high standards
• •Strong team player with collaborative mindset
• •Commercial mindset and ability to spot opportunities
• •Fluency in German and English (C1/C2)

Aufgaben

• •Manage premium vendor partnerships
• •Support account executives in late-stage negotiations
• •Lead onboarding and training for vendors
• •Ensure successful adoption during on-site launches
• •Identify upsell opportunities within your portfolio
• •Manage contract renewals for existing accounts
• •Drive account growth by enhancing product usage
• •Act as a liaison between partners and internal teams
• •Share customer insights to improve processes and products