Beschreibung

As a Customer Success Manager, you will play a key role in nurturing vendor partnerships, ensuring seamless onboarding, and driving the adoption of Choco's AI solutions. Your responsibilities will include training partners, collaborating with internal teams, and enhancing vendor experiences to foster long-term growth.

Anforderungen

• •2-4 years of experience in project management
• •Strong work ethic and motivation for improvement
• •Can-do attitude and willingness to take initiative
• •Relationship building and communication skills
• •Problem-solving and proactive solution implementation
• •Strong attention to detail and high standards
• •Team player with a team-first mentality
• •Fluent in German and English (C1/C2)

Aufgaben

• •Manage premium vendor partnerships and revenue execution
• •Support account executives during negotiations and take ownership post-agreement
• •Prepare and lead training sessions for new partners
• •Spend 1-2 days on-site with vendors during Choco AI launches
• •Upsell new propositions and negotiate contract renewals
• •Liaise between partners and internal teams for timely solution delivery
• •Share vendor insights and feedback with product and marketing teams