Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin, Köln
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
GEGeotab
Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Data Science
Nejo KI-Zusammenfassung
Managing customer lifecycle for web-based analytics in fleet management at IoT and connected transportation provider. Commercial contract negotiations experience essential. Virtual work support provided.
Anforderungen
- Proactive, customer-centric communication skills
- Proactive "can-do" mindset
- Ability to conduct strategic conversations
- Strong analytical skills
- Experience with commercial contract negotiations
- Methodical approach to account management
- Business degree or relevant experience
- Track record of customer retention
- Understanding of IoT or telematics
- Experience in B2B SaaS
- Fluent English and German communication
- Comfort with commercial renewal motions
- Understanding of contracts and pricing
- Ability to interpret customer data
- Experience with CRM and CS tools
- Conscientious approach to documentation
- Excellent time management and prioritization
- Strong collaboration and teamwork skills
- Growth mindset and willingness learn
- Passion for building customer relationships
Aufgaben
- Manage the end-to-end customer lifecycle
- Define and document customer business goals
- Build actionable customer success plans
- Lead onboarding and product training
- Drive rapid platform adoption and proficiency
- Cultivate trust-based relationships with stakeholders
- Conduct proactive success reviews and health checks
- Monitor churn indicators and mitigate risks
- Identify and qualify growth opportunities
- Manage the renewals pipeline and strategy
- Resolve product and contractual escalations
- Track and report on retention metrics
- Provide customer feedback to internal teams
- Support local teams with strategic communications
- Collaborate with global cross-functional teams
- Maintain accurate account records in CRM
- Analyze data to prioritize customer outreach
- Improve customer success playbooks and processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- SaaS
- IoT
- Telematics
- CRM
- SAP
- Salesforce
- Gainsight
Benefits
Flexibles Arbeiten
- Flexible hybrid working model
- Flexible working arrangements
Moderne Technikausstattung
- Virtual work support
Familienfreundlichkeit
- Work-life balance encouragement
Team Events & Ausflüge
- Online social events
Sonstige Zulagen
- Home office reimbursement program
- Co-pay tuition reimbursement
Modernes Büro
- State of the art office
Sonstige Vorteile
- Electric vehicle purchase incentive
- Disability accommodation support
Öffi Tickets
- Public transportation reimbursement
Betriebliche Altersvorsorge
- Employer pension contributions
Gesundheits- & Fitnessangebote
- Subsidized fitness membership
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Geotab erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Didomi
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Insider One
Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
GEGeotab
Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Data Science
Nejo KI-Zusammenfassung
Managing customer lifecycle for web-based analytics in fleet management at IoT and connected transportation provider. Commercial contract negotiations experience essential. Virtual work support provided.
Anforderungen
- Proactive, customer-centric communication skills
- Proactive "can-do" mindset
- Ability to conduct strategic conversations
- Strong analytical skills
- Experience with commercial contract negotiations
- Methodical approach to account management
- Business degree or relevant experience
- Track record of customer retention
- Understanding of IoT or telematics
- Experience in B2B SaaS
- Fluent English and German communication
- Comfort with commercial renewal motions
- Understanding of contracts and pricing
- Ability to interpret customer data
- Experience with CRM and CS tools
- Conscientious approach to documentation
- Excellent time management and prioritization
- Strong collaboration and teamwork skills
- Growth mindset and willingness learn
- Passion for building customer relationships
Aufgaben
- Manage the end-to-end customer lifecycle
- Define and document customer business goals
- Build actionable customer success plans
- Lead onboarding and product training
- Drive rapid platform adoption and proficiency
- Cultivate trust-based relationships with stakeholders
- Conduct proactive success reviews and health checks
- Monitor churn indicators and mitigate risks
- Identify and qualify growth opportunities
- Manage the renewals pipeline and strategy
- Resolve product and contractual escalations
- Track and report on retention metrics
- Provide customer feedback to internal teams
- Support local teams with strategic communications
- Collaborate with global cross-functional teams
- Maintain accurate account records in CRM
- Analyze data to prioritize customer outreach
- Improve customer success playbooks and processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- SaaS
- IoT
- Telematics
- CRM
- SAP
- Salesforce
- Gainsight
Benefits
Flexibles Arbeiten
- Flexible hybrid working model
- Flexible working arrangements
Moderne Technikausstattung
- Virtual work support
Familienfreundlichkeit
- Work-life balance encouragement
Team Events & Ausflüge
- Online social events
Sonstige Zulagen
- Home office reimbursement program
- Co-pay tuition reimbursement
Modernes Büro
- State of the art office
Sonstige Vorteile
- Electric vehicle purchase incentive
- Disability accommodation support
Öffi Tickets
- Public transportation reimbursement
Betriebliche Altersvorsorge
- Employer pension contributions
Gesundheits- & Fitnessangebote
- Subsidized fitness membership
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Geotab erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Geotab
Branche
IT
Beschreibung
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
Noch nicht perfekt?
- Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Didomi
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Insider One
Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin