Iron Mountain
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Frankfurt am Main
Neuer Job?Nejo!
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COConga
Customer Success Manager(m/w/x)
Frankfurt am Main, Dortmund, Düsseldorf, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Driving adoption and value realization for global, complex customers using Conga's commercial operations platform. Proven track record managing and growing enterprise accounts required. Confidential information processing, equal employment opportunities.
Anforderungen
- Proven track record managing customer relationships
- Experience growing customer relationships in large enterprise/strategic accounts
- Ability to drive customer satisfaction, retention, expansion
- Effective relationship management and product knowledge
- Strong project management experience
- Strong consultant experience
- Change agent
- Strong technical background and acumen
- In-depth knowledge of revenue management software
- In-depth knowledge of contract management software
- Experience with commercial functions and processes
- Analytical skills
- Proficient in analyzing complex data sets
- Ability to identify patterns and derive insights
- Communication and interpersonal skills
- Excellent verbal and written communication skills
- Ability to articulate complex concepts to stakeholders
- Leadership and teamwork
- Problem-solving and proactive mindset
- Business acumen
- Customer advocacy
- Continuous learning and adaptability
- Prior experience in CLM, CPQ, or Conga Product suite desirable
- Experience in Healthcare, Financial Services, Technology, or related field
- Revenue lifecycle-specific training
- Hands-on SaaS product experience
- Experience leveraging products for business value
- Intention to continuously learn product suite
- Product certifications preferred
- Proactive planning for product adoption best practices preferred
Aufgaben
- Manage a book of global, complex customers
- Perform detailed adoption analysis
- Engage customers in joint planning
- Increase adoption of Conga solutions
- Lead value realization activities
- Align customer stakeholders
- Conduct roadmap reviews
- Ensure technical issues are resolved quickly
- Drive customer advocacy
- Facilitate, coach, and consult customers
- Identify expansion opportunities
- Mitigate customer risks
- Improve customer health and sentiment
- Ensure successful and growing renewals
- Track customer goals
- Navigate customer challenges
- Strategize about customer future state
- Present needs to various contacts
- Solve problems and create plans
- Drive customer change
- Navigate evolving customer needs
- Be inquisitive and challenge customers
- Demo and provide best practices
- Leverage data-driven approaches
- Develop customer success strategies
- Identify improvement opportunities
- Measure success metrics
- Build rapport and trust
- Manage diverse customer relationships
- Collaborate with cross-functional teams
- Mentor junior customer success managers
- Work with sales, marketing, product, and support teams
- Identify and address customer challenges
- Provide innovative solutions
- Anticipate customer needs
- Thrive in a fast-paced environment
- Adapt to changing circumstances
- Align customer success with business objectives
- Advocate for customer interests
- Influence internal stakeholders
- Ensure customer satisfaction and loyalty
- Maintain long-term partnerships
- Stay updated with product enhancements
- Follow industry trends and best practices
- Learn new skills as needed
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- CLM
- CPQ
- Conga Product suite
- SaaS
Benefits
Sonstige Vorteile
- Equal employment opportunities
- Confidential information processing
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Conga erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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COConga
Customer Success Manager(m/w/x)
Frankfurt am Main, Dortmund, Düsseldorf, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Driving adoption and value realization for global, complex customers using Conga's commercial operations platform. Proven track record managing and growing enterprise accounts required. Confidential information processing, equal employment opportunities.
Anforderungen
- Proven track record managing customer relationships
- Experience growing customer relationships in large enterprise/strategic accounts
- Ability to drive customer satisfaction, retention, expansion
- Effective relationship management and product knowledge
- Strong project management experience
- Strong consultant experience
- Change agent
- Strong technical background and acumen
- In-depth knowledge of revenue management software
- In-depth knowledge of contract management software
- Experience with commercial functions and processes
- Analytical skills
- Proficient in analyzing complex data sets
- Ability to identify patterns and derive insights
- Communication and interpersonal skills
- Excellent verbal and written communication skills
- Ability to articulate complex concepts to stakeholders
- Leadership and teamwork
- Problem-solving and proactive mindset
- Business acumen
- Customer advocacy
- Continuous learning and adaptability
- Prior experience in CLM, CPQ, or Conga Product suite desirable
- Experience in Healthcare, Financial Services, Technology, or related field
- Revenue lifecycle-specific training
- Hands-on SaaS product experience
- Experience leveraging products for business value
- Intention to continuously learn product suite
- Product certifications preferred
- Proactive planning for product adoption best practices preferred
Aufgaben
- Manage a book of global, complex customers
- Perform detailed adoption analysis
- Engage customers in joint planning
- Increase adoption of Conga solutions
- Lead value realization activities
- Align customer stakeholders
- Conduct roadmap reviews
- Ensure technical issues are resolved quickly
- Drive customer advocacy
- Facilitate, coach, and consult customers
- Identify expansion opportunities
- Mitigate customer risks
- Improve customer health and sentiment
- Ensure successful and growing renewals
- Track customer goals
- Navigate customer challenges
- Strategize about customer future state
- Present needs to various contacts
- Solve problems and create plans
- Drive customer change
- Navigate evolving customer needs
- Be inquisitive and challenge customers
- Demo and provide best practices
- Leverage data-driven approaches
- Develop customer success strategies
- Identify improvement opportunities
- Measure success metrics
- Build rapport and trust
- Manage diverse customer relationships
- Collaborate with cross-functional teams
- Mentor junior customer success managers
- Work with sales, marketing, product, and support teams
- Identify and address customer challenges
- Provide innovative solutions
- Anticipate customer needs
- Thrive in a fast-paced environment
- Adapt to changing circumstances
- Align customer success with business objectives
- Advocate for customer interests
- Influence internal stakeholders
- Ensure customer satisfaction and loyalty
- Maintain long-term partnerships
- Stay updated with product enhancements
- Follow industry trends and best practices
- Learn new skills as needed
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- CLM
- CPQ
- Conga Product suite
- SaaS
Benefits
Sonstige Vorteile
- Equal employment opportunities
- Confidential information processing
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Conga erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Conga
Branche
IT
Beschreibung
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward.
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- Iron Mountain
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