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LE
LE008 PROS Germany GmbH
vor 3 Monaten

Senior Customer Success Manager(m/w/x)

Frankfurt am Main
Vollzeitmit HomeofficeSenior
AI/ML
Data Science

Beschreibung

As a Senior Customer Success Manager, you will cultivate strategic relationships with enterprise clients, guiding them to maximize the value of PROS solutions while driving account growth and ensuring customer satisfaction through proactive support and collaboration.

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Anforderungen

  • •Proven leadership experience in Customer Success, Professional Services, or Sales (minimum 5-7 years)
  • •Strong business acumen and strategic thinking
  • •Exceptional executive presence and communication skills
  • •Bachelor’s degree in business, computer science, engineering, math, or revenue management; MBA preferred
  • •Results-driven and highly organized
  • •Strong problem-solving and negotiation skills
  • •Proactive and self-sufficient
  • •Process-oriented and committed to continuous improvement
  • •Willingness to travel up to 50% (domestic and international)
  • •Fluency in English and German
  • •Experience using AI tools to enhance efficiency and creativity
  • •Curiosity and openness to new technologies
  • •Growth mindset and experimentation with AI capabilities
  • •Solid understanding of core AI concepts and applications
  • •Skilled in prompt engineering for AI outputs
  • •Understanding of agentic AI and workflow automation
  • •Ownership
  • •Innovation
  • •Care
  • •Clear communication and comprehension of business terminology

Ausbildung

Bachelor-Abschluss
ODER
Master-Abschluss

Berufserfahrung

5 - 7 Jahre

Aufgaben

  • •Own and drive strategic relationships with enterprise accounts
  • •Develop and execute strategic success plans
  • •Lead high-impact Executive Business Reviews with C-level stakeholders
  • •Advocate for customers and manage escalations internally
  • •Monitor product adoption to maximize customer value
  • •Identify upsell and cross-sell opportunities for account expansion
  • •Establish relationships with executive sponsors as a strategic partner
  • •Educate customers on best practices and self-service tools
  • •Maintain a deep understanding of PROS products and services
  • •Oversee contract renewals, invoicing, and accounts receivable
  • •Collaborate with internal teams to enhance customer satisfaction

Tools & Technologien

AI tools

Sprachen

Englisch – verhandlungssicher

Deutsch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens LE008 PROS Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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