Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEdeskbird
Customer Success Manager - DACH(m/w/x)
Berlin, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Empowering deskbird customers to become product champions and identifying upsell opportunities. 3+ years B2B SaaS CS experience required. Unlimited annual leave, annual company summit.
Anforderungen
- 3+ years Customer Success in B2B SaaS
- Building trusted client relationships
- Delivering measurable business impact
- Strong commercial mindset
- Identifying upsell/cross-sell opportunities
- Managing large customer portfolio
- Prioritising in fast-paced environment
- Customer-centric approach
- Empathy and proactivity
- Excellent service delivery
- Analytical and solution-oriented
- Navigating challenges and driving outcomes
- Excellent communication skills
- Stakeholder management skills
- Collaborating effectively across teams
- Native-level German
- Fluent English
Aufgaben
- Take full ownership of key accounts
- Empower customers to become product champions
- Proactively work on expansion opportunities
- Develop strong relationships with customers and internal teams
- Identify and close growth and upsell opportunities
- Manage the commercial lifecycle of accounts
- Handle renewals and negotiate contracts
- Hit net-retention and expansion targets
- Map out customer organizations to identify key decision-makers
- Move from single-threaded to multi-threaded relationships
- Monitor account health metrics
- Implement strategies to prevent churn
- Ensure customers fully leverage deskbird’s solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing support for customer projects
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Serve as the key communication point between internal departments and customers
- Contribute to product improvement
- Customize and optimize customer systems
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Mehr Urlaubstage
- Unlimited annual leave
Team Events & Ausflüge
- Annual company summit
Lockere Unternehmenskultur
- Team collaboration opportunities
Sonstige Vorteile
- Home office support
Weiterbildungsangebote
- Learning and development budget
Sonstige Zulagen
- Co-working allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens deskbird erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DEdeskbird
Customer Success Manager - DACH(m/w/x)
Berlin, München
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Empowering deskbird customers to become product champions and identifying upsell opportunities. 3+ years B2B SaaS CS experience required. Unlimited annual leave, annual company summit.
Anforderungen
- 3+ years Customer Success in B2B SaaS
- Building trusted client relationships
- Delivering measurable business impact
- Strong commercial mindset
- Identifying upsell/cross-sell opportunities
- Managing large customer portfolio
- Prioritising in fast-paced environment
- Customer-centric approach
- Empathy and proactivity
- Excellent service delivery
- Analytical and solution-oriented
- Navigating challenges and driving outcomes
- Excellent communication skills
- Stakeholder management skills
- Collaborating effectively across teams
- Native-level German
- Fluent English
Aufgaben
- Take full ownership of key accounts
- Empower customers to become product champions
- Proactively work on expansion opportunities
- Develop strong relationships with customers and internal teams
- Identify and close growth and upsell opportunities
- Manage the commercial lifecycle of accounts
- Handle renewals and negotiate contracts
- Hit net-retention and expansion targets
- Map out customer organizations to identify key decision-makers
- Move from single-threaded to multi-threaded relationships
- Monitor account health metrics
- Implement strategies to prevent churn
- Ensure customers fully leverage deskbird’s solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing support for customer projects
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Serve as the key communication point between internal departments and customers
- Contribute to product improvement
- Customize and optimize customer systems
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Mehr Urlaubstage
- Unlimited annual leave
Team Events & Ausflüge
- Annual company summit
Lockere Unternehmenskultur
- Team collaboration opportunities
Sonstige Vorteile
- Home office support
Weiterbildungsangebote
- Learning and development budget
Sonstige Zulagen
- Co-working allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens deskbird erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
deskbird
Branche
IT
Beschreibung
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Noch nicht perfekt?
- Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Shiftmove
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Vollzeitmit HomeofficeSeniorBerlin - Doinstruct
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Talon.One
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Mercanis
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Vollzeitmit HomeofficeManagementBerlin