Beschreibung

In this role, you will focus on fostering strong relationships with medical device manufacturers, ensuring their satisfaction, and helping them maximize the use of the software. Your responsibilities will include onboarding new clients, addressing their needs, and identifying growth opportunities.

Anforderungen

• •Proficiency in German and English
• •Proven experience in medical or pharmaceutical compliance-related roles
• •Strong communication skills and relationship-building ability
• •Knowledge of medical device industry and compliance requirements
• •Proficiency with CRM software and customer success tools
• •Customer-focused and empathetic
• •Proactive and self-motivated
• •Excellent at building and maintaining relationships
• •Adaptable and flexible
• •Detail-oriented and organized
• •Commitment to delivering high-quality work and meeting deadlines

Aufgaben

• •Build and maintain long-term relationships with medical device manufacturers
• •Ensure customer satisfaction by promptly addressing needs and concerns
• •Onboard new customers and provide comprehensive software training
• •Identify future business opportunities, including cross-sell and up-sell potential
• •Define, track, and own success metrics to measure customer satisfaction
• •Serve as the primary point of contact for customer queries and concerns
• •Travel up to twice a month to meet with customers and attend industry events

Tools & Technologien

Benefits