Wire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, Frankfurt am Main
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WIWire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Berlin, Stuttgart
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
End-to-end service delivery for strategic enterprise accounts, leading complex onboarding and rollouts. 10+ years enterprise SaaS delivery experience required. Yearly education budget, urban sports club membership.
Anforderungen
- 10+ years enterprise service delivery, customer operations, or technical account management in SaaS/tech
- Managing complex, high-value enterprise customers
- Working with Product/Engineering teams for feature prioritization
- Engaging and escalating to executive stakeholders
- SLA management, service performance monitoring, and reporting
- Leading onboarding and rollout for large-scale enterprise customers
- Triage, escalation management, and cross-functional coordination
- Leading delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, influencing senior levels
- Fluency in German and English
- Strong problem-solving mindset, proactive and ownership-driven
Aufgaben
- Take full ownership of a strategic enterprise account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure customer satisfaction and success
- Be the single point of accountability for service delivery excellence
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value
- Lead and be accountable for a cross-functional team
- Own escalations
- Shape delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels
- Ensure long-term customer success
- Manage customer relationships
- Manage escalation management
- Resolve complex customer issues
- Lead a cross-functional team within a matrix structure
- Drive release planning
- Communicate with customers about product updates
- Manage expectations on product updates and delivery timelines
- Build strong, trust-based relationships with senior customer stakeholders
- Identify risks, dependencies, and operational gaps
- Proactively implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable customer adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives
- Ensure operational excellence and customer satisfaction
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Yearly education budget
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Snacks & Getränke
- Daily breakfast, fruits, snacks, and coffee
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wire erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Wire
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WIWire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Berlin, Stuttgart
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
End-to-end service delivery for strategic enterprise accounts, leading complex onboarding and rollouts. 10+ years enterprise SaaS delivery experience required. Yearly education budget, urban sports club membership.
Anforderungen
- 10+ years enterprise service delivery, customer operations, or technical account management in SaaS/tech
- Managing complex, high-value enterprise customers
- Working with Product/Engineering teams for feature prioritization
- Engaging and escalating to executive stakeholders
- SLA management, service performance monitoring, and reporting
- Leading onboarding and rollout for large-scale enterprise customers
- Triage, escalation management, and cross-functional coordination
- Leading delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, influencing senior levels
- Fluency in German and English
- Strong problem-solving mindset, proactive and ownership-driven
Aufgaben
- Take full ownership of a strategic enterprise account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure customer satisfaction and success
- Be the single point of accountability for service delivery excellence
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value
- Lead and be accountable for a cross-functional team
- Own escalations
- Shape delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels
- Ensure long-term customer success
- Manage customer relationships
- Manage escalation management
- Resolve complex customer issues
- Lead a cross-functional team within a matrix structure
- Drive release planning
- Communicate with customers about product updates
- Manage expectations on product updates and delivery timelines
- Build strong, trust-based relationships with senior customer stakeholders
- Identify risks, dependencies, and operational gaps
- Proactively implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable customer adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives
- Ensure operational excellence and customer satisfaction
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Yearly education budget
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Snacks & Getränke
- Daily breakfast, fruits, snacks, and coffee
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wire erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Wire
Branche
Telecommunications
Beschreibung
Wire is the leading end-to-end encrypted communication platform, trusted by businesses, critical infrastructure providers, and governments worldwide.
Noch nicht perfekt?
- Wire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Frankfurt am Main - Wire
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Vollzeitmit HomeofficeSeniorBerlin - PriceHubble
Senior Client Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin