Parloa
Senior Enterprise Engagement Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, München
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PAParloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading a team managing enterprise client engagement for a voice-first GenAI platform at a fast-growing AI startup. 6-8+ years in Customer Success or Consulting, plus 1-2 years people leadership required. Workation opportunities, 28 vacation days, equity package.
Anforderungen
- 6-8+ years experience in Customer Success, Consulting, or Account Management
- 1–2 years of people leadership experience
- Ability to lead, coach, and develop others
- Building trust-based relationships and high-performance culture
- Track record of owning outcomes and KPIs
- Experience handling complex customer escalations
- Navigating senior stakeholder environments with confidence
- Strategic mindset paired with hands-on execution
- Passion for AI, automation, and digital transformation
- Excellent communication and presentation skills
Aufgaben
- Lead and develop a team of Enterprise Engagement Managers
- Coach team members to empower high performance
- Drive team KPIs for adoption, retention, and expansion
- Ensure measurable and visible delivery excellence
- Act as an escalation point for complex stakeholder situations
- Support enterprise customers as a strategic executive sponsor
- Create demonstrable customer value and ROI
- Navigate risks and unlock expansion potential
- Operationalize scalable processes, playbooks, and automation
- Advise enterprise organizations on AI-driven CX journeys
- Present the company's value narrative to clients
- Partner cross-functionally with Sales, Product, and Engineering
- Maintain feedback loops for customer-first decision-making
Berufserfahrung
- 6 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- automation
Benefits
Flexibles Arbeiten
- Flexible working hours
- Remote work options
Workation & Sabbatical
- Workation opportunities
Attraktive Vergütung
- Competitive compensation
- Equity package
Öffi Tickets
- Deutschland ticket
Gesundheits- & Fitnessangebote
- Urban Sports Club
- Nilo Health
Sonstige Vorteile
- Job Rad
- Office in Berlin or Munich
Gratis oder Vergünstigte Mahlzeiten
- Weekly sponsored office lunches
Weiterbildungsangebote
- Training and development budget
Team Events & Ausflüge
- Regular team events
- Game nights
- Social activities
Ergonomischer Arbeitsplatz
- Adjustable desks
Modernes Büro
- Social areas
Snacks & Getränke
- Fresh fruits
- Cereals
- Drinks
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parloa erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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PAParloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Leading a team managing enterprise client engagement for a voice-first GenAI platform at a fast-growing AI startup. 6-8+ years in Customer Success or Consulting, plus 1-2 years people leadership required. Workation opportunities, 28 vacation days, equity package.
Anforderungen
- 6-8+ years experience in Customer Success, Consulting, or Account Management
- 1–2 years of people leadership experience
- Ability to lead, coach, and develop others
- Building trust-based relationships and high-performance culture
- Track record of owning outcomes and KPIs
- Experience handling complex customer escalations
- Navigating senior stakeholder environments with confidence
- Strategic mindset paired with hands-on execution
- Passion for AI, automation, and digital transformation
- Excellent communication and presentation skills
Aufgaben
- Lead and develop a team of Enterprise Engagement Managers
- Coach team members to empower high performance
- Drive team KPIs for adoption, retention, and expansion
- Ensure measurable and visible delivery excellence
- Act as an escalation point for complex stakeholder situations
- Support enterprise customers as a strategic executive sponsor
- Create demonstrable customer value and ROI
- Navigate risks and unlock expansion potential
- Operationalize scalable processes, playbooks, and automation
- Advise enterprise organizations on AI-driven CX journeys
- Present the company's value narrative to clients
- Partner cross-functionally with Sales, Product, and Engineering
- Maintain feedback loops for customer-first decision-making
Berufserfahrung
- 6 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- automation
Benefits
Flexibles Arbeiten
- Flexible working hours
- Remote work options
Workation & Sabbatical
- Workation opportunities
Attraktive Vergütung
- Competitive compensation
- Equity package
Öffi Tickets
- Deutschland ticket
Gesundheits- & Fitnessangebote
- Urban Sports Club
- Nilo Health
Sonstige Vorteile
- Job Rad
- Office in Berlin or Munich
Gratis oder Vergünstigte Mahlzeiten
- Weekly sponsored office lunches
Weiterbildungsangebote
- Training and development budget
Team Events & Ausflüge
- Regular team events
- Game nights
- Social activities
Ergonomischer Arbeitsplatz
- Adjustable desks
Modernes Büro
- Social areas
Snacks & Getränke
- Fresh fruits
- Cereals
- Drinks
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parloa erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Parloa
Branche
IT
Beschreibung
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
Noch nicht perfekt?
- Parloa
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