Wire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, Stuttgart
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WIWire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Berlin, Frankfurt am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
End-to-end service delivery for a strategic public sector account, leading complex onboarding. 10+ years public sector SaaS experience required. Yearly education budget, Urban Sports Club membership.
Anforderungen
- 10+ years in public sector service delivery, customer operations, or technical account management in SaaS/tech
- Proven experience managing complex public sector customers
- Experience working with Product and Engineering teams for feature prioritization and delivery
- Ability to engage and escalate to executive stakeholders
- Strong understanding of SLA management, service performance monitoring, and reporting
- Proven experience leading onboarding and rollout for large-scale public sector customers
- Strong experience in triage, escalation management, and cross-functional coordination
- Demonstrated ability to lead delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, ability to influence senior levels
- Fluency in German and English
- Strong problem-solving mindset with proactive, ownership-driven approach
Aufgaben
- Take full ownership of a strategic public sector account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value to the customer
- Act as the lead and trusted partner to the account
- Drive alignment between customer needs and internal execution
- Lead and be accountable for a cross-functional team
- Own escalations by shaping delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels and long-term success
- Manage customer relationships and escalations
- Resolve complex customer issues
- Lead a cross-functional team in a matrix structure
- Drive release planning and customer communication
- Manage expectations on product updates and delivery timelines
- Build trust-based relationships with senior customer stakeholders
- Identify and implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives for operational excellence
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Yearly education budget
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Snacks & Getränke
- Daily fresh breakfast
- Fruits
- Snacks
- Barista-quality coffee
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wire Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Wire
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WIWire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Berlin, Frankfurt am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
End-to-end service delivery for a strategic public sector account, leading complex onboarding. 10+ years public sector SaaS experience required. Yearly education budget, Urban Sports Club membership.
Anforderungen
- 10+ years in public sector service delivery, customer operations, or technical account management in SaaS/tech
- Proven experience managing complex public sector customers
- Experience working with Product and Engineering teams for feature prioritization and delivery
- Ability to engage and escalate to executive stakeholders
- Strong understanding of SLA management, service performance monitoring, and reporting
- Proven experience leading onboarding and rollout for large-scale public sector customers
- Strong experience in triage, escalation management, and cross-functional coordination
- Demonstrated ability to lead delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, ability to influence senior levels
- Fluency in German and English
- Strong problem-solving mindset with proactive, ownership-driven approach
Aufgaben
- Take full ownership of a strategic public sector account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value to the customer
- Act as the lead and trusted partner to the account
- Drive alignment between customer needs and internal execution
- Lead and be accountable for a cross-functional team
- Own escalations by shaping delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels and long-term success
- Manage customer relationships and escalations
- Resolve complex customer issues
- Lead a cross-functional team in a matrix structure
- Drive release planning and customer communication
- Manage expectations on product updates and delivery timelines
- Build trust-based relationships with senior customer stakeholders
- Identify and implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives for operational excellence
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Sonstige Zulagen
- Yearly education budget
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Snacks & Getränke
- Daily fresh breakfast
- Fruits
- Snacks
- Barista-quality coffee
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wire Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Wire Germany GmbH
Branche
Telecommunications
Beschreibung
Wire is a leading end-to-end encrypted communication platform prioritizing privacy and security for businesses and governments.
Noch nicht perfekt?
- Wire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Stuttgart - Wire
Senior Customer Success Manager - Public Sector(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Wire
Customer Support Lead(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - TELUS Health
CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Devoteam
Senior ServiceNow Delivery Lead / Senior Project Manager(m/w/x)
VollzeitRemoteSeniorBerlin