Frisbii
Customer Onboarding Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Kempten (Allgäu), Frankfurt am Main, Berlin, Hamburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MAMalt
Customer Onboarding & Success Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing critical project processes and renewals at a tech-powered freelance marketplace, coordinating client operations. Advanced Google Sheets and Notion skills required. Employee Stock Options, one month paid sabbatical, free books.
Anforderungen
- Strong client relationship management skills, ideally in SaaS or Marketplace environments
- Skilled in conflict resolution techniques
- Ability to identify and improve operational workflows
- Advanced Google Sheets and Notion skills
- Basic knowledge of Looker
- Experience with CRM tools
- Experience in managing business pipelines
- Comfort with communication strategies involving contracting and contract management
- Basic knowledge of billing and invoicing processes
- Native German language skills
- Full professional proficiency in English
Aufgaben
- Manage critical project processes
- Drive project renewals
- Serve as the primary external client contact
- Serve as the primary internal contact for client operations
- Manage client support
- Onboard clients onto the platform
- Set up client accounts
- Onboard Malt Open freelancers quickly
- Manage freelancer onboarding from invitation to payment
- Deliver a high-quality freelancer experience
- Pitch platform benefits to clients
- Act as the primary contact for client inquiries
- Escalate client inquiries to internal stakeholders
- Manage manual client processes
- Manage manual project processes
- Validate quotes for non-autonomous clients
- Validate timesheets for non-autonomous clients
- Oversee Purchase Order (PO) management
- Manage billing-related topics
- Facilitate smooth invoicing flows
- Provide administrative support for VMS staffing
- Provide administrative support for documentation processes
- Anticipate ending projects
- Support the project renewal process
- Act as a Business Partner to Account Managers
- Build strong collaboration with Account Managers
- Build strong relationships with Account Managers
- Become an expert on client contracts
- Ensure correct application of client contracts
- Ensure business delivery success
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Google Sheets
- Notion
- Looker
- CRM tools
Benefits
Flexibles Arbeiten
- Hybrid work policy
Mehr Urlaubstage
- 30 days of vacation
Attraktive Vergütung
- Employee Stock Options
Workation & Sabbatical
- One month paid sabbatical leave
Sonstige Vorteile
- Free books
Team Events & Ausflüge
- Annual team building events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Malt erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Mercanis
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Vollzeitmit HomeofficeManagementBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln - Insider One
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MAMalt
Customer Onboarding & Success Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing critical project processes and renewals at a tech-powered freelance marketplace, coordinating client operations. Advanced Google Sheets and Notion skills required. Employee Stock Options, one month paid sabbatical, free books.
Anforderungen
- Strong client relationship management skills, ideally in SaaS or Marketplace environments
- Skilled in conflict resolution techniques
- Ability to identify and improve operational workflows
- Advanced Google Sheets and Notion skills
- Basic knowledge of Looker
- Experience with CRM tools
- Experience in managing business pipelines
- Comfort with communication strategies involving contracting and contract management
- Basic knowledge of billing and invoicing processes
- Native German language skills
- Full professional proficiency in English
Aufgaben
- Manage critical project processes
- Drive project renewals
- Serve as the primary external client contact
- Serve as the primary internal contact for client operations
- Manage client support
- Onboard clients onto the platform
- Set up client accounts
- Onboard Malt Open freelancers quickly
- Manage freelancer onboarding from invitation to payment
- Deliver a high-quality freelancer experience
- Pitch platform benefits to clients
- Act as the primary contact for client inquiries
- Escalate client inquiries to internal stakeholders
- Manage manual client processes
- Manage manual project processes
- Validate quotes for non-autonomous clients
- Validate timesheets for non-autonomous clients
- Oversee Purchase Order (PO) management
- Manage billing-related topics
- Facilitate smooth invoicing flows
- Provide administrative support for VMS staffing
- Provide administrative support for documentation processes
- Anticipate ending projects
- Support the project renewal process
- Act as a Business Partner to Account Managers
- Build strong collaboration with Account Managers
- Build strong relationships with Account Managers
- Become an expert on client contracts
- Ensure correct application of client contracts
- Ensure business delivery success
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Google Sheets
- Notion
- Looker
- CRM tools
Benefits
Flexibles Arbeiten
- Hybrid work policy
Mehr Urlaubstage
- 30 days of vacation
Attraktive Vergütung
- Employee Stock Options
Workation & Sabbatical
- One month paid sabbatical leave
Sonstige Vorteile
- Free books
Team Events & Ausflüge
- Annual team building events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Malt erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Malt
Branche
IT
Beschreibung
Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies.
Noch nicht perfekt?
- Frisbii
Customer Onboarding Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Frankfurt am Main, Berlin, Hamburg - Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln - Insider One
Customer Onboarding Manager - DACH(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin