Insider One
Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
INInsider One
Customer Onboarding Manager - DACH(m/w/x)
Berlin
VollzeitRemoteBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Onboarding clients onto an AI-powered marketing and customer engagement platform, matching features to client goals at a top platform provider. Executive-level customer relationship building and prior customer-facing experience required. AI fundamentals, coding, and foreign language training, plus Spotify access.
Anforderungen
- Previous work experience in customer-facing roles (customer success, project management, or strategic consulting)
- Ability to collaborate and build strong customer relationships
- Executive-level customer relationship building
- Solid oral and written communication abilities
- Positive and energetic phone skills
- Excellent listening skills
- Self-motivation
- Savvy tech aptitude
- Proactive search for solutions and ideas
- Client care and empathy
- Superior project management skills
- Superior time management skills
- Keen eye for detail (plus)
- Passion for testing outreach effectiveness
- Passion for measuring outreach effectiveness
- Passion for improving outreach and follow-up effectiveness
- Ability to work in fast-paced startup environment
- Flexibility in fast-paced startup environment
- Strong communication skills in English
- Strong communication skills in German
Aufgaben
- Help clients understand their needs
- Match features and products to client goals
- Ensure clients utilize technology effectively
- Monitor and facilitate customer technology adoption
- Collaborate with engineers and developers
- Collaborate with product specialists
- Ensure clients receive full technical support
- Develop and maintain key account plans
- Identify opportunities to boost client value
- Provide team feedback on market trends
- Provide team feedback on unmet needs
- Provide team feedback on partnership opportunities
- Establish trusted advisor relationships
- Ensure customer satisfaction with services and technology
- Plan strategies to meet customer objectives
- Prioritize and resolve escalated customer issues
- Propose new product ideas
- Shape the product roadmap
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Benefits
Weiterbildungsangebote
- AI fundamentals training
- Coding training
- Foreign language training
- Personal development training
- LinkedIn Learning access
- MasterClass access
- CloudGuru access
Sonstige Vorteile
- Spotify access
Mitarbeiterrabatte
- Blinkist access
Attraktive Vergütung
- ESOP
Boni & Prämien
- Referral bonuses
Gemeinnützige Ausrichtung
- Volunteering opportunities
- Social impact projects
Team Events & Ausflüge
- Global retreats
- Team-building activities
- Year-round events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Frisbii
Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main
INInsider One
Customer Onboarding Manager - DACH(m/w/x)
Berlin
VollzeitRemoteBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Onboarding clients onto an AI-powered marketing and customer engagement platform, matching features to client goals at a top platform provider. Executive-level customer relationship building and prior customer-facing experience required. AI fundamentals, coding, and foreign language training, plus Spotify access.
Anforderungen
- Previous work experience in customer-facing roles (customer success, project management, or strategic consulting)
- Ability to collaborate and build strong customer relationships
- Executive-level customer relationship building
- Solid oral and written communication abilities
- Positive and energetic phone skills
- Excellent listening skills
- Self-motivation
- Savvy tech aptitude
- Proactive search for solutions and ideas
- Client care and empathy
- Superior project management skills
- Superior time management skills
- Keen eye for detail (plus)
- Passion for testing outreach effectiveness
- Passion for measuring outreach effectiveness
- Passion for improving outreach and follow-up effectiveness
- Ability to work in fast-paced startup environment
- Flexibility in fast-paced startup environment
- Strong communication skills in English
- Strong communication skills in German
Aufgaben
- Help clients understand their needs
- Match features and products to client goals
- Ensure clients utilize technology effectively
- Monitor and facilitate customer technology adoption
- Collaborate with engineers and developers
- Collaborate with product specialists
- Ensure clients receive full technical support
- Develop and maintain key account plans
- Identify opportunities to boost client value
- Provide team feedback on market trends
- Provide team feedback on unmet needs
- Provide team feedback on partnership opportunities
- Establish trusted advisor relationships
- Ensure customer satisfaction with services and technology
- Plan strategies to meet customer objectives
- Prioritize and resolve escalated customer issues
- Propose new product ideas
- Shape the product roadmap
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Benefits
Weiterbildungsangebote
- AI fundamentals training
- Coding training
- Foreign language training
- Personal development training
- LinkedIn Learning access
- MasterClass access
- CloudGuru access
Sonstige Vorteile
- Spotify access
Mitarbeiterrabatte
- Blinkist access
Attraktive Vergütung
- ESOP
Boni & Prämien
- Referral bonuses
Gemeinnützige Ausrichtung
- Volunteering opportunities
- Social impact projects
Team Events & Ausflüge
- Global retreats
- Team-building activities
- Year-round events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Insider One erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Insider One
Branche
IT
Beschreibung
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Noch nicht perfekt?
- Insider One
Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Mercanis
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Frisbii
Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main