Arabic Speaking Customer Service Agent - Social Media Support(m/w/x)

Beschreibung

In this remote role, you will serve as the primary contact for Arabic-speaking users, resolving technical inquiries and managing diverse requests to ensure a high-quality customer experience.

Anforderungen

• •Very good Arabic and good English
• •Service-orientation, communicativeness, and friendly manner
• •Confidence in using a PC
• •Desired prior work in service organization
• •Familiarity and activity on social media
• •Familiarity with online advertising products/vendors
• •Ability to multitask and work under pressure
• •Fast learner and diligent worker
• •Provision of background checks and certificates
• •German residency excluding specific federal states
• •Experience in customer service
• •Advantageous online advertising experience
• •Arabic (C2) and English (B2)
• •Required Arabic and English language skills
• •Legal authorization to work in Germany

Aufgaben

• •Handle customer inquiries via phone, email, and chat
• •Respond to requests based on specific needs
• •Ensure an optimal customer experience across channels
• •Use various tools to resolve customer issues
• •Escalate complex problems to appropriate internal groups
• •Maintain KPIs to ensure efficient customer support
• •Assist users with technical inquiries
• •Raise technical concerns to subject matter experts

Tools & Technologien

Benefits