Beschreibung

You will drive growth within the DACH market by managing renewals and strategic expansions, ensuring customers realize long-term value through proactive account planning.

Anforderungen

• •Experience in account management, renewals, or customer-facing SaaS roles
• •Understanding of retention, NRR, upsell, and cross-sell
• •Commercial awareness linking product value to outcomes
• •Portfolio management and CRM data accuracy skills
• •Excellent communication, stakeholder management, and negotiation skills
• •Ability to analyse performance data and forecast
• •Cross-functional collaboration in target-driven environments
• •Understanding of digital advertising or search marketing (preferred)

Aufgaben

• •Retain and grow a portfolio of DACH market customers
• •Manage the end-to-end renewal process
• •Deliver high gross renewal rates and predictable retention
• •Drive portfolio expansion through upselling and cross-selling
• •Achieve strong net revenue retention and growth
• •Build detailed account plans and stakeholder maps
• •Maintain accurate forecasts within Salesforce
• •Lead strategic business reviews and contract discussions
• •Partner with Customer Success to ensure value realization
• •Collaborate with Marketing to develop customer stories
• •Provide customer feedback to the Product team
• •Ensure data accuracy and pipeline visibility

Tools & Technologien

Benefits