Beschreibung

In this role, you will enhance the adoption of Sonar solutions within accounts, ensuring customer satisfaction and reducing churn. You will act as a trusted advisor, addressing technical challenges, promoting best practices, and keeping clients informed about product developments.

Anforderungen

• •Proven practical experience in software development or DevOps engineering
• •At least 5 years of experience in pre- or post-sales customer-facing activities
• •High listening skills
• •Excellent presentation skills with strong written and verbal communication skills
• •Proven ability to work in a team
• •Attention to details
• •Can-do attitude and autonomy to run activities with limited supervision

Aufgaben

• •Grow the usage of the Sonar solution within accounts
• •Increase overall account Sonar maturity
• •Lower the risk of account churn or downgrade
• •Enhance account satisfaction and reduce escalations
• •Increase the number of Sonar sponsors in accounts
• •Establish and maintain Sonar as a trusted advisor in accounts
• •Encourage accounts to stay current on an active version of Sonar
• •Influence the Sonar roadmap to meet account needs
• •Listen to and formalize account technical pains or adoption inhibitors
• •Develop plans to address customer pains and inhibitors
• •Report product technical or functional gaps internally
• •Advocate for the resolution of product gaps
• •Promote the Sonar Clean Code concept and Clean as You Code methodology
• •Assist Sonar sponsors in promoting the Sonar ecosystem
• •Keep accounts informed about the roadmap and upcoming Sonar releases
• •Collect feedback from accounts on Sonar releases
• •Recruit customer development teams not currently using Sonar
• •Upgrade customer development teams using Sonar incorrectly
• •Position the Sonar ecosystem favorably against competing products
• •Educate developers and managers on static code analysis and the Sonar ecosystem
• •Ensure the account's Sonar deployment aligns with its size and criticality
• •Conduct quarterly business reviews with account sales representatives
• •Execute Sonar deployment audits and drive remediation plans
• •Contribute to account management plans with sales representatives
• •Develop a technical strategy tailored to the account context
• •Stay updated on the technical status, progress, threats, and opportunities for accounts
• •Track product development within Sonar to maintain product expertise

Benefits