Die KI-Suchmaschine für Jobs
Senior Loyalty & CRM Specialist EMEA(m/w/x)
Beschreibung
You will drive customer retention and lifetime value by leading the strategic development of loyalty and CRM programs, using data-driven insights to create personalized experiences across all channels.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •5+ years experience in CRM, loyalty, or retention
- •Expertise in CRM platforms and loyalty programs
- •Strong analytical and segmentation skills
- •Excellent project-management abilities
- •Experience managing cross-functional teams
- •Fluency in English or other European language
- •Strong communication and presentation skills
- •High motivation and teamwork skills
Berufserfahrung
5 Jahre
Aufgaben
- •Lead loyalty and CRM program strategy
- •Own the CRM roadmap across touchpoints
- •Manage the Customer Data Platform (CDP)
- •Create data-driven customer segmentation
- •Ensure GDPR and data privacy compliance
- •Design and oversee email marketing campaigns
- •Build automated CRM and lifecycle workflows
- •Collaborate with creative and e-commerce teams
- •Track and report on program KPIs
- •Conduct A/B tests to optimize performance
- •Develop a comprehensive email marketing calendar
- •Deploy promotional and transactional email content
- •Maintain list hygiene and sender reputation
- •Implement a strategic SMS marketing program
- •Define loyalty tiers and reward mechanisms
- •Analyze loyalty data to identify trends
- •Manage the end-to-end customer lifecycle
- •Integrate data sources for unified experiences
- •Guide departments on CRM best practices
- •Oversee data ingestion and governance
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- •Attractive salary package
Mitarbeiterrabatte
- •Discount on Lee and Wrangler
Lockere Unternehmenskultur
- •Casual Denim dress code
- •Multi-cultural and inclusive workforce
Fokus auf Nachhaltigkeit
- •Diversity and sustainability groups
Team Events & Ausflüge
- •Wellbeing and social activities
Karriere- und Weiterentwicklung
- •Growth-driven development opportunities
Gesundheits- & Fitnessangebote
- •Physical wellbeing resources
Mentale Gesundheitsförderung
- •Emotional wellbeing resources
- •Social wellbeing resources
Sonstige Zulagen
- •Financial wellbeing resources
- •Tuition Reimbursement
Großzügige Elternzeit
- •4-week Paid Parental Leave
Flexibles Arbeiten
- •Flexible Fridays
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Jobs in der Nähe entdecken
Senior Loyalty & CRM Specialist EMEA(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
You will drive customer retention and lifetime value by leading the strategic development of loyalty and CRM programs, using data-driven insights to create personalized experiences across all channels.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •5+ years experience in CRM, loyalty, or retention
- •Expertise in CRM platforms and loyalty programs
- •Strong analytical and segmentation skills
- •Excellent project-management abilities
- •Experience managing cross-functional teams
- •Fluency in English or other European language
- •Strong communication and presentation skills
- •High motivation and teamwork skills
Berufserfahrung
5 Jahre
Aufgaben
- •Lead loyalty and CRM program strategy
- •Own the CRM roadmap across touchpoints
- •Manage the Customer Data Platform (CDP)
- •Create data-driven customer segmentation
- •Ensure GDPR and data privacy compliance
- •Design and oversee email marketing campaigns
- •Build automated CRM and lifecycle workflows
- •Collaborate with creative and e-commerce teams
- •Track and report on program KPIs
- •Conduct A/B tests to optimize performance
- •Develop a comprehensive email marketing calendar
- •Deploy promotional and transactional email content
- •Maintain list hygiene and sender reputation
- •Implement a strategic SMS marketing program
- •Define loyalty tiers and reward mechanisms
- •Analyze loyalty data to identify trends
- •Manage the end-to-end customer lifecycle
- •Integrate data sources for unified experiences
- •Guide departments on CRM best practices
- •Oversee data ingestion and governance
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- •Attractive salary package
Mitarbeiterrabatte
- •Discount on Lee and Wrangler
Lockere Unternehmenskultur
- •Casual Denim dress code
- •Multi-cultural and inclusive workforce
Fokus auf Nachhaltigkeit
- •Diversity and sustainability groups
Team Events & Ausflüge
- •Wellbeing and social activities
Karriere- und Weiterentwicklung
- •Growth-driven development opportunities
Gesundheits- & Fitnessangebote
- •Physical wellbeing resources
Mentale Gesundheitsförderung
- •Emotional wellbeing resources
- •Social wellbeing resources
Sonstige Zulagen
- •Financial wellbeing resources
- •Tuition Reimbursement
Großzügige Elternzeit
- •4-week Paid Parental Leave
Flexibles Arbeiten
- •Flexible Fridays
Über das Unternehmen
Kontoor Brands
Branche
Fashion
Beschreibung
The company designs high-quality apparel that empowers self-expression and operates iconic denim brands.
- World Economic Forum Geneva
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Vollzeitnur vor OrtSeniorGenf - Kontoor Brands
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Vollzeitnur vor OrtBerufserfahrenGenf - JT International S.A.
Digital Strategy Director(m/w/x)
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