Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Hamburg, Berlin
Neuer Job?Nejo!
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IDIDnow
Senior Customer Success Manager(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Managing post-onboarding relationships for AI-driven, SaaS-based identity solutions at a European leader in digital identity. Proven experience with high-profile enterprise clients in a SaaS/fintech environment required. Flexible working hours, mental health platform access, 1on1 mental health sessions.
Anforderungen
- Bachelor’s degree in Business, Economics, IT, or related field (preferred)
- Proven experience in Customer Success, Account Management, or Consulting (ideally in SaaS, fintech, or technology environment)
- Strong communication and presentation skills, with stakeholder influence ability
- Experience with high-profile enterprise clients and senior management engagement
- Excellent analytical skills, interpreting customer metrics, usage data, health indicators
- Empathetic, customer-centric mindset with proactive communication
- Ability to manage multiple customer relationships structured and outcome-driven
- Experience collaborating with cross-functional teams (Sales, Renewals, Product, Service Desk)
- Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks (plus)
- Fluency in German and English
Aufgaben
- Build and maintain strong post-onboarding customer relationships
- Lead regular business reviews
- Conduct value discussions to ensure customer ROI
- Guide customers through best practices for product adoption
- Support customers through onboarding milestones
- Identify and guide customers to optimization opportunities
- Monitor customer health
- Identify customer risks early
- Implement risk mitigation strategies
- Represent the customer's voice to Product and Marketing
- Collaborate with Service Desk to escalate issues
- Resolve operational and technical issues with Service Desk
- Develop a strong understanding of IDnow's products
- Identify upsell and cross-sell opportunities
- Collaborate with Sales to close opportunities
- Coordinate with the Renewal Manager on cycles
- Prepare customer insights for renewal cycles
- Generate structured reports on customer satisfaction
- Report on NRR and adoption KPIs for assigned accounts
- Contribute to Customer Success process improvement
- Play an active role in post-sales transformation
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- MEDDPICC
- SPICED
Benefits
Moderne Technikausstattung
- Equipment support
Flexibles Arbeiten
- Flexible working hours
Mentale Gesundheitsförderung
- Mental health platform access
- 1on1 mental health sessions
Weiterbildungsangebote
- Udemy training platform access
- Unlimited course consumption
- Certifications
Team Events & Ausflüge
- Regular onsite gatherings
- Summer parties
Sonstige Vorteile
- Internal initiatives
Mehr Urlaubstage
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens IDnow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- acto
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IDIDnow
Senior Customer Success Manager(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Managing post-onboarding relationships for AI-driven, SaaS-based identity solutions at a European leader in digital identity. Proven experience with high-profile enterprise clients in a SaaS/fintech environment required. Flexible working hours, mental health platform access, 1on1 mental health sessions.
Anforderungen
- Bachelor’s degree in Business, Economics, IT, or related field (preferred)
- Proven experience in Customer Success, Account Management, or Consulting (ideally in SaaS, fintech, or technology environment)
- Strong communication and presentation skills, with stakeholder influence ability
- Experience with high-profile enterprise clients and senior management engagement
- Excellent analytical skills, interpreting customer metrics, usage data, health indicators
- Empathetic, customer-centric mindset with proactive communication
- Ability to manage multiple customer relationships structured and outcome-driven
- Experience collaborating with cross-functional teams (Sales, Renewals, Product, Service Desk)
- Familiarity with MEDDPICC, SPICED, or similar value-selling frameworks (plus)
- Fluency in German and English
Aufgaben
- Build and maintain strong post-onboarding customer relationships
- Lead regular business reviews
- Conduct value discussions to ensure customer ROI
- Guide customers through best practices for product adoption
- Support customers through onboarding milestones
- Identify and guide customers to optimization opportunities
- Monitor customer health
- Identify customer risks early
- Implement risk mitigation strategies
- Represent the customer's voice to Product and Marketing
- Collaborate with Service Desk to escalate issues
- Resolve operational and technical issues with Service Desk
- Develop a strong understanding of IDnow's products
- Identify upsell and cross-sell opportunities
- Collaborate with Sales to close opportunities
- Coordinate with the Renewal Manager on cycles
- Prepare customer insights for renewal cycles
- Generate structured reports on customer satisfaction
- Report on NRR and adoption KPIs for assigned accounts
- Contribute to Customer Success process improvement
- Play an active role in post-sales transformation
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- MEDDPICC
- SPICED
Benefits
Moderne Technikausstattung
- Equipment support
Flexibles Arbeiten
- Flexible working hours
Mentale Gesundheitsförderung
- Mental health platform access
- 1on1 mental health sessions
Weiterbildungsangebote
- Udemy training platform access
- Unlimited course consumption
- Certifications
Team Events & Ausflüge
- Regular onsite gatherings
- Summer parties
Sonstige Vorteile
- Internal initiatives
Mehr Urlaubstage
- Paid special leave days
Workation & Sabbatical
- Workcation possibilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens IDnow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
IDnow
Branche
IT
Beschreibung
Das Unternehmen bietet SaaS-Lösungen zur Identitätsverifizierung an, um Unternehmen bei der sicheren Entscheidungsfindung zu unterstützen.
Noch nicht perfekt?
- Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - acto
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin - Moss
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - HubSpot
German Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln