Die KI-Suchmaschine für Jobs
Customer Success Manager(m/w/x)
Beschreibung
In this role, you will engage with customers to foster strong relationships and drive the use of spend management features. By identifying upsell opportunities and providing valuable insights, you will play a key part in enhancing customer satisfaction and ensuring their success.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Proven experience in a proactive commercial-centric role, ideally in a B2B setting
- •Prior experience with upselling products and product features to existing clients
- •Fluency in German (C2) and English (C1)
- •Customer obsession and empathy for customer needs
- •Commercial mindset and ability to leverage new business opportunities
- •Clear communication of complex topics
- •Analytical mindset for data interpretation and problem-solving
- •Expert operation and structured working style
Berufserfahrung
ca. 1 - 4 Jahre
Aufgaben
- •Drive customer engagement by building and nurturing relationships
- •Guide clients to activate spend management features
- •Identify upsell opportunities based on customer needs
- •Optimize product features to increase account value
- •Measure success using KPIs to monitor revenue trajectory
- •Provide data insights on spend engagement and renewals
- •Act as a product ambassador by communicating client feedback
- •Advise on current and future product features
- •Design and deliver client journey touchpoints for improvement
- •Enhance customer satisfaction to support long-term retention
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Benefits
Workation & Sabbatical
- •20 days work from abroad
Weiterbildungsangebote
- •600 EUR Learning & Development Budget
Sonstige Vorteile
- •Other local benefits
- KNIMEVollzeitmit HomeofficeBerufserfahrenBerlin, Konstanz
- Urban Sports Club
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Customer Success Manager(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
In this role, you will engage with customers to foster strong relationships and drive the use of spend management features. By identifying upsell opportunities and providing valuable insights, you will play a key part in enhancing customer satisfaction and ensuring their success.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Proven experience in a proactive commercial-centric role, ideally in a B2B setting
- •Prior experience with upselling products and product features to existing clients
- •Fluency in German (C2) and English (C1)
- •Customer obsession and empathy for customer needs
- •Commercial mindset and ability to leverage new business opportunities
- •Clear communication of complex topics
- •Analytical mindset for data interpretation and problem-solving
- •Expert operation and structured working style
Berufserfahrung
ca. 1 - 4 Jahre
Aufgaben
- •Drive customer engagement by building and nurturing relationships
- •Guide clients to activate spend management features
- •Identify upsell opportunities based on customer needs
- •Optimize product features to increase account value
- •Measure success using KPIs to monitor revenue trajectory
- •Provide data insights on spend engagement and renewals
- •Act as a product ambassador by communicating client feedback
- •Advise on current and future product features
- •Design and deliver client journey touchpoints for improvement
- •Enhance customer satisfaction to support long-term retention
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Benefits
Workation & Sabbatical
- •20 days work from abroad
Weiterbildungsangebote
- •600 EUR Learning & Development Budget
Sonstige Vorteile
- •Other local benefits
Über das Unternehmen
Moss
Branche
IT
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
- KNIME
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