Beschreibung

You will drive growth by managing a dedicated account portfolio, ensuring customers achieve their goals through strategic success plans and proactive engagement to maximize long-term retention.

Anforderungen

• •Proactive, customer-centric communication skills
• •Proactive "can-do" mindset
• •Ability to conduct strategic conversations
• •Strong analytical skills
• •Experience with commercial contract negotiations
• •Methodical approach to account management
• •Business degree or relevant experience
• •Track record of customer retention
• •Understanding of IoT or telematics
• •Experience in B2B SaaS
• •Fluent English and German communication
• •Comfort with commercial renewal motions
• •Understanding of contracts and pricing
• •Ability to interpret customer data
• •Experience with CRM and CS tools
• •Conscientious approach to documentation
• •Excellent time management and prioritization
• •Strong collaboration and teamwork skills
• •Growth mindset and willingness learn
• •Passion for building customer relationships

Aufgaben

• •Manage the end-to-end customer lifecycle
• •Define and document customer business goals
• •Build actionable customer success plans
• •Lead onboarding and product training
• •Drive rapid platform adoption and proficiency
• •Cultivate trust-based relationships with stakeholders
• •Conduct proactive success reviews and health checks
• •Monitor churn indicators and mitigate risks
• •Identify and qualify growth opportunities
• •Manage the renewals pipeline and strategy
• •Resolve product and contractual escalations
• •Track and report on retention metrics
• •Provide customer feedback to internal teams
• •Support local teams with strategic communications
• •Collaborate with global cross-functional teams
• •Maintain accurate account records in CRM
• •Analyze data to prioritize customer outreach
• •Improve customer success playbooks and processes

Tools & Technologien

Benefits