Royal Caribbean Group
Director, Product Development(m/w/x)
Vollzeitnur vor OrtManagement
Basel
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RORoyal Caribbean Group
Manager, Hotel Operations(m/w/x)
Basel
VollzeitVor OrtManagement
Nejo KI-Zusammenfassung
Overseeing hotel operations and guest experience across a global fleet of cruise ships, analyzing Medallia insights. 5+ years hotel management experience in river cruise industry required. Regular ship visits, global travel opportunities.
Anforderungen
- Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 5 years hospitality or hotel management experience in River Cruise industry
- Desirable prior experience in shipboard or maritime hospitality operations
- Proven leadership skills and experience managing diverse, multicultural teams
- Strong understanding of guest service standards, hospitality culture, quality assurance
- Familiarity with financial management, budgeting, KPI analysis
- Proficiency in MS Office and hospitality-related software
- Ability to travel approximately 25% (international travel)
Aufgaben
- Monitor ship performance
- Analyze guest feedback and Medallia insights
- Identify trends and opportunities for improvement
- Conduct ship visits
- Observe guest experience delivery
- Validate service standards
- Provide actionable feedback to leaders
- Prepare routine operational updates for the Director
- Prepare risk indicators and recommendations for the Director
- Oversee shipboard hotel operations
- Ensure guest and crew experiences meet brand standards
- Ensure operations align with operational objectives
- Ensure ships operate effectively, efficiently, and profitably
- Meet agreed-upon KPIs
- Achieve guest satisfaction, safety, and compliance targets
- Collaborate with partners on SOP and playbook execution
- Ensure consistent execution of SOPs and operational playbooks
- Identify and implement improvements for SOPs and playbooks
- Participate in planning itinerary transitions
- Execute itinerary transitions
- Support regional product customization
- Coordinate with corporate functions for operational alignment
- Model and reinforce Celebrity Way values and hospitality behaviors
- Integrate training tools and service priorities
- Integrate onboard communications and culture initiatives
- Serve as liaison for Basel, Miami, and shipboard teams
- Ensure timely communication and follow-through between teams
- Analyze operational performance
- Oversee key performance indicators (KPIs)
- Monitor operational expenses
- Identify efficiency improvements
- Contribute to budget and forecasting discussions
- Address operational, revenue, and crewing needs
- Coordinate audits, inspections, and compliance follow-up
- Ensure continuous improvement and operational alignment
- Collaborate on Ship Overall Appearance (SOA) initiatives
- Manage maintenance follow-up
- Maintain knowledge of public health guidelines
- Maintain knowledge of safety policies
- Maintain knowledge of employee regulations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- MS Office
- Word
- Excel
- PowerPoint
- hospitality-related software
Benefits
Attraktive Vergütung
- Competitive compensation
Karriere- und Weiterentwicklung
- Excellent career development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Royal Caribbean Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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RORoyal Caribbean Group
Manager, Hotel Operations(m/w/x)
Basel
VollzeitVor OrtManagement
Nejo KI-Zusammenfassung
Overseeing hotel operations and guest experience across a global fleet of cruise ships, analyzing Medallia insights. 5+ years hotel management experience in river cruise industry required. Regular ship visits, global travel opportunities.
Anforderungen
- Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 5 years hospitality or hotel management experience in River Cruise industry
- Desirable prior experience in shipboard or maritime hospitality operations
- Proven leadership skills and experience managing diverse, multicultural teams
- Strong understanding of guest service standards, hospitality culture, quality assurance
- Familiarity with financial management, budgeting, KPI analysis
- Proficiency in MS Office and hospitality-related software
- Ability to travel approximately 25% (international travel)
Aufgaben
- Monitor ship performance
- Analyze guest feedback and Medallia insights
- Identify trends and opportunities for improvement
- Conduct ship visits
- Observe guest experience delivery
- Validate service standards
- Provide actionable feedback to leaders
- Prepare routine operational updates for the Director
- Prepare risk indicators and recommendations for the Director
- Oversee shipboard hotel operations
- Ensure guest and crew experiences meet brand standards
- Ensure operations align with operational objectives
- Ensure ships operate effectively, efficiently, and profitably
- Meet agreed-upon KPIs
- Achieve guest satisfaction, safety, and compliance targets
- Collaborate with partners on SOP and playbook execution
- Ensure consistent execution of SOPs and operational playbooks
- Identify and implement improvements for SOPs and playbooks
- Participate in planning itinerary transitions
- Execute itinerary transitions
- Support regional product customization
- Coordinate with corporate functions for operational alignment
- Model and reinforce Celebrity Way values and hospitality behaviors
- Integrate training tools and service priorities
- Integrate onboard communications and culture initiatives
- Serve as liaison for Basel, Miami, and shipboard teams
- Ensure timely communication and follow-through between teams
- Analyze operational performance
- Oversee key performance indicators (KPIs)
- Monitor operational expenses
- Identify efficiency improvements
- Contribute to budget and forecasting discussions
- Address operational, revenue, and crewing needs
- Coordinate audits, inspections, and compliance follow-up
- Ensure continuous improvement and operational alignment
- Collaborate on Ship Overall Appearance (SOA) initiatives
- Manage maintenance follow-up
- Maintain knowledge of public health guidelines
- Maintain knowledge of safety policies
- Maintain knowledge of employee regulations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- MS Office
- Word
- Excel
- PowerPoint
- hospitality-related software
Benefits
Attraktive Vergütung
- Competitive compensation
Karriere- und Weiterentwicklung
- Excellent career development opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Royal Caribbean Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Royal Caribbean Group
Branche
Tourism
Beschreibung
Royal Caribbean Group is the vacation-industry leader with global brands, the most innovative fleet and private destinations, dedicated to turning vacations into a lifetime of memories.
Noch nicht perfekt?
- Royal Caribbean Group
Director, Product Development(m/w/x)
Vollzeitnur vor OrtManagementBasel - Royal Caribbean Group
Director, Nautical Operations Marine(m/w/x)
Vollzeitnur vor OrtManagementBasel - Fisher Clinical Services GmbH
Senior Manager Operations CLS(m/w/x)
Vollzeitnur vor OrtManagementAllschwil - Jet Aviation
Manager Operational Purchasing(m/w/x)
Vollzeitnur vor OrtSeniorBasel - Tavero AG
Restaurant Manager:in(m/w/x)
Vollzeitnur vor OrtSeniorBasel