DASGIP Information and Process Technology GmbH
Teamlead Product Support /Manager Technischer Support(m/w/x)
Vollzeitmit HomeofficeManagement
Jülich
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DADASGIP Information and Process Technology GmbH
Head of Global Bioprocess Service(m/w/x)
Jülich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading global service strategy and customer support for life science lab equipment. International leadership in matrix organizations and building global service teams required. 6 weeks vacation, remote work across Germany.
Anforderungen
- University degree in engineering, industrial engineering, or business administration
- Proven track record of building and leading international service organizations
- Solid understanding of sales, marketing, and distribution management within the life science / lab equipment industry
- International leadership experience in matrix organizations and multicultural teams
- Very good command of English, German skills are an advantage
- Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
- Excellent communication skills, intercultural competence, and motivational leadership style
Aufgaben
- Lead and manage the global Bioprocess Service and Customer Support organization
- Design and implement a sustainable global service strategy
- Develop new business models for service delivery
- Manage and enhance international service teams, including Field Service and Technical Support
- Ensure effective global complaint management and timely resolution of customer issues
- Build and transfer application knowledge within the service organization
- Conduct global training for customers and service staff
- Drive new service concepts to maximize recurring revenue streams
- Define and implement worldwide service policies and quality standards
- Collaborate closely with R&D, Logistics, Production, Marketing, Sales, and Portfolio teams
- Represent and position Bioprocess Service both internally and externally
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Benefits
Mehr Urlaubstage
- Thirty vacation days per year
- Company-regulated special leave days
Flexibles Arbeiten
- Flexible flextime framework
- Working time account
- Remote work across Germany
Betriebliche Altersvorsorge
- Employer-funded retirement plans
Firmenfahrrad
- Job bike
Öffi Tickets
- Public transport subsidies
Mitarbeiterrabatte
- Corporate benefits
Weiterbildungsangebote
- Freely selectable training sessions
- Participation in conferences
- Access to learning platforms
Lockere Unternehmenskultur
- Diverse and open-minded work environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DASGIP Information and Process Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DADASGIP Information and Process Technology GmbH
Head of Global Bioprocess Service(m/w/x)
Jülich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading global service strategy and customer support for life science lab equipment. International leadership in matrix organizations and building global service teams required. 6 weeks vacation, remote work across Germany.
Anforderungen
- University degree in engineering, industrial engineering, or business administration
- Proven track record of building and leading international service organizations
- Solid understanding of sales, marketing, and distribution management within the life science / lab equipment industry
- International leadership experience in matrix organizations and multicultural teams
- Very good command of English, German skills are an advantage
- Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
- Excellent communication skills, intercultural competence, and motivational leadership style
Aufgaben
- Lead and manage the global Bioprocess Service and Customer Support organization
- Design and implement a sustainable global service strategy
- Develop new business models for service delivery
- Manage and enhance international service teams, including Field Service and Technical Support
- Ensure effective global complaint management and timely resolution of customer issues
- Build and transfer application knowledge within the service organization
- Conduct global training for customers and service staff
- Drive new service concepts to maximize recurring revenue streams
- Define and implement worldwide service policies and quality standards
- Collaborate closely with R&D, Logistics, Production, Marketing, Sales, and Portfolio teams
- Represent and position Bioprocess Service both internally and externally
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Benefits
Mehr Urlaubstage
- Thirty vacation days per year
- Company-regulated special leave days
Flexibles Arbeiten
- Flexible flextime framework
- Working time account
- Remote work across Germany
Betriebliche Altersvorsorge
- Employer-funded retirement plans
Firmenfahrrad
- Job bike
Öffi Tickets
- Public transport subsidies
Mitarbeiterrabatte
- Corporate benefits
Weiterbildungsangebote
- Freely selectable training sessions
- Participation in conferences
- Access to learning platforms
Lockere Unternehmenskultur
- Diverse and open-minded work environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DASGIP Information and Process Technology GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
DASGIP Information and Process Technology GmbH
Branche
Other
Beschreibung
Das Unternehmen bietet Gestaltungsspielraum in der Life-Science Branche und fördert ein wertschätzendes Arbeitsumfeld.
Noch nicht perfekt?
- DASGIP Information and Process Technology GmbH
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Global Head of Engineering(m/w/x)
Vollzeitmit HomeofficeSeniorHückelhoven - Eppendorf
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Vollzeitmit HomeofficeBerufserfahrenJülich