Sonova AG
Director, Product Cybersecurity(m/w/x)
Vollzeitnur vor OrtSenior
Stäfa
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SOSonova AG
Director Customer Support(m/w/x)
Stäfa
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Global customer service framework design for hearing care solutions. Exceptional customer-orientation and support model design/optimization required. Hybrid work, 4-week workation option.
Anforderungen
- University degree in business, project management, marketing, or communications
- Exceptional customer-orientation and support model design/optimization
- Experience leading/designing customer support strategies and integrating new solutions
- Strategic thinking with strong analytical/problem-solving skills
- Entrepreneurial mindset, high ambiguity tolerance, penchant for experimentation
- Hands-on mentality and bias towards action
- Continuous improvement mindset and process development capability
- Ability to effect change in people, process, and technology
- Proactive collaborator, enjoys cross-functional work, indirect leadership
- Strong stakeholder management and ability to influence leadership
Aufgaben
- Design and standardize global customer service framework
- Define support models and governance for regions and countries
- Balance global consistency with local flexibility
- Champion service excellence and empower customer-facing teams
- Define and govern global customer service processes
- Build global SOPs and playbooks for consistent service
- Act as Global Process Owner for end-to-end service delivery
- Design and optimize support structures for scale and satisfaction
- Adapt support models to market-specific needs
- Ensure support models are scalable and flexible
- Drive customer-centric service culture through training and coaching
- Provide global playbooks and best practices
- Model and champion customer-first mindset
- Establish and track global KPIs for customer service
- Provide transparent reporting and dashboards
- Analyze results and implement improvement actions
- Build scalable customer service capabilities
- Partner with IT and Digital for knowledge management and automation
- Enhance efficiency and cost-effectiveness while maintaining service quality
Berufserfahrung
- 8 - 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sonova AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SOSonova AG
Director Customer Support(m/w/x)
Stäfa
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Global customer service framework design for hearing care solutions. Exceptional customer-orientation and support model design/optimization required. Hybrid work, 4-week workation option.
Anforderungen
- University degree in business, project management, marketing, or communications
- Exceptional customer-orientation and support model design/optimization
- Experience leading/designing customer support strategies and integrating new solutions
- Strategic thinking with strong analytical/problem-solving skills
- Entrepreneurial mindset, high ambiguity tolerance, penchant for experimentation
- Hands-on mentality and bias towards action
- Continuous improvement mindset and process development capability
- Ability to effect change in people, process, and technology
- Proactive collaborator, enjoys cross-functional work, indirect leadership
- Strong stakeholder management and ability to influence leadership
Aufgaben
- Design and standardize global customer service framework
- Define support models and governance for regions and countries
- Balance global consistency with local flexibility
- Champion service excellence and empower customer-facing teams
- Define and govern global customer service processes
- Build global SOPs and playbooks for consistent service
- Act as Global Process Owner for end-to-end service delivery
- Design and optimize support structures for scale and satisfaction
- Adapt support models to market-specific needs
- Ensure support models are scalable and flexible
- Drive customer-centric service culture through training and coaching
- Provide global playbooks and best practices
- Model and champion customer-first mindset
- Establish and track global KPIs for customer service
- Provide transparent reporting and dashboards
- Analyze results and implement improvement actions
- Build scalable customer service capabilities
- Partner with IT and Digital for knowledge management and automation
- Enhance efficiency and cost-effectiveness while maintaining service quality
Berufserfahrung
- 8 - 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sonova AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Sonova AG
Branche
Healthcare
Beschreibung
The company builds systems to render speech clear and free of noise using deep learning technology, empowering people with hearing loss.
Noch nicht perfekt?
- Sonova AG
Director, Product Cybersecurity(m/w/x)
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Director Global Planning & Logistics(m/w/x)
Vollzeitnur vor OrtManagementBaar - Philips
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Vollzeitnur vor OrtBerufserfahrenHorgen - Philips
Customer Service Support Officer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenHorgen