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SWSwiss Markets IT

Digital Services, Retail & CRM IT Business Analyst(m/w/x)

Genf
VollzeitVor OrtBerufserfahren
Jetzt bewerben
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Ensuring stability and quality for e-Commerce, Retail, CRM, and Digital solutions. 3+ years in e-Commerce, Retail, CRM technical and functional expertise required. Progressive evolution opportunities.

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Anforderungen

  • 5 years higher education in engineering
  • Minimum 3 years experience in e-Commerce, Retail, CRM
  • Ideally experience in Fashion or Luxury goods
  • Mandatory e-Commerce and CRM technical expertise
  • Mandatory e-Commerce and CRM functional expertise
  • Expertise in e-Commerce journey
  • Expertise in OMS & Fulfillment flows
  • Expertise in payment flows
  • Expertise in release management
  • Salesforce for CRM is a plus
  • POS systems (ORACLE XSTORE, SIOCS, CEGID CBR-Y2) is a plus
  • SQL queries, scripts, ETL, web services is a plus
  • Familiarity with RFID, boutique counting, queue management, OAB
  • Strong experience in run operations
  • Strong experience in testing coordination
  • Strong experience in incident management
  • Ability to coordinate stakeholders internationally
  • Ability to coordinate stakeholders in multicultural context
  • Fluent French
  • Fluent English
  • Spanish, Portuguese, or German would be a plus
  • Excellent communication skills
  • Ability to listen and understand business needs
  • Ability to translate business needs into technical solutions
  • Multitasking in fast-paced environment
  • Ability to prioritize and execute multiple tasks
  • Analytical skills
  • Synthesis skills
  • Technical curiosity
  • Autonomy
  • Proactivity
  • Adaptable nature
  • Appetite for working in stimulating environment
  • Appetite for working in evolving environment
  • Responsiveness
  • Pragmatism in implementing solutions
  • Team spirit

Aufgaben

  • Ensure stability, quality, and continuous improvement of e-Commerce, Retail, CRM, and Digital solutions
  • Guarantee availability, performance, and quality of e-Commerce, Boutique POS, Digital applications, and CRM platforms
  • Coordinate run activities, incident management, and root cause analyses with global, regional, and local IT teams
  • Monitor recurring issues and contribute to preventive and corrective action plans
  • Co-lead testing activities in close collaboration with Digital and Division teams
  • Jointly define, plan, and coordinate testing activities (SIT, UAT, regression, non-regression) for run topics and projects
  • Ensure proper coverage of functional, integration, and end-to-end tests
  • Collaborate on validation of fixes, enhancements, and releases prior to production deployment
  • Contribute to continuous improvement of testing processes, documentation, and ways of working
  • Lead or contribute to small and medium-scale projects and functional evolutions
  • Coordinate e-Commerce migration rollout with Digital team, GDS, and local team
  • Ensure quality, operational readiness, IT coherence, and smooth handover from project to run
  • Participate in roadmap planning, considering operational constraints and dependencies
  • Define and implement interfaces between various solutions in collaboration with suppliers and partners
  • Test solutions, upgrades, and bug fixes, including interface testing
  • Implement specific platforms (cash registers, mobility, electronic banking) according to business needs
  • Contribute to monitoring and coordination of tasks related to systems and technology aspects for Boutique opening, renovation, and relocation
  • Act as a key interface between Business, Markets, Global IT, Europe IT, and external partners
  • Organize and animate operational follow-ups, workshops, and coordination meetings
  • Maintain clear documentation and ensure compliance with IT governance, security, and audit standards

Berufserfahrung

3 Jahre

Ausbildung

Bachelor-Abschluss

Sprachen

Französisch – fließend
Englisch – fließend
Spanisch – Grundkenntnisse
Portugiesisch – Grundkenntnisse
Deutsch – Grundkenntnisse

Tools & Technologien

e-CommerceCRMOMSFulfillment flowsPayment flowsRelease managementSalesforceORACLE XSTORESIOCSCEGID CBR-Y2SQLETLWeb servicesRFID

Benefits

Karriere- und Weiterentwicklung
  • Progressive evolution opportunities

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Swiss Markets IT erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Swiss Markets IT

Über das Unternehmen

SW
ITGenf

The company focuses on the stability, quality, and continuous improvement of e-Commerce, Retail, CRM, and Digital solutions for its regions, with a strong orientation towards Run, Support, and Quality.

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