Customer Success Manager, German Speaker(m/w/x)

Beschreibung

By blending technical expertise with strategic account management, you will drive customer growth and shape the product roadmap while leading cross-functional teams in a dynamic environment.

Anforderungen

• •5+ years customer-centric professional experience
• •Passion for customer advocacy
• •Aptitude and curiosity for technical concepts
• •High level of autonomy and ownership
• •Entrepreneurial mindset and process building skills
• •Teamwork and passion for collaboration
• •Prior exposure to database or cloud technology
• •Bilingual English and German

Aufgaben

• •Advise customers on technology strategies and best practices
• •Run enablement sessions to optimize technical environments
• •Recommend product features to accelerate customer growth
• •Collect customer feedback to inform product development
• •Liaise between customers and product engineering teams
• •Resolve critical customer issues and technical outages
• •Execute account plans to mitigate long-term risk
• •Lead executive business reviews with C-suite leaders
• •Develop internal best practices and program processes
• •Document customer interactions in Gainsight and Salesforce
• •Report account health signals to leadership teams
• •Collaborate with sales leadership on business performance
• •Forecast expected account churn and growth trends
• •Interview and onboard new team members
• •Lead peer enablement sessions and product certifications

Tools & Technologien