MongoDB
Customer Success Manager, German Speaker(m/w/x)
Vollzeitmit HomeofficeSenior
Frankfurt am Main
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MOMongoDB
Customer Success Manager(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic advisor on MongoDB best practices for AI-era database innovation. 5+ years customer-centric role experience required. Generous parental leave, fertility assistance.
Anforderungen
- 5+ years customer-centric role experience
- Passion for customer advocacy
- Aptitude for technology concepts
- High autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure (plus)
- Bilingual English and German
Aufgaben
- Act as a strategic advisor on MongoDB best practices
- Guide customers on technology strategy
- Run enablement sessions
- Advise on optimizing technical environments
- Recommend product features for growth
- Collect customer feedback and identify roadblocks
- Inform internal teams on product improvements
- Liaise between customers and product engineering
- Develop innovative solutions with product engineering
- Contribute to product roadmap development
- De-escalate and resolve customer issues
- Find solutions for customer complaints
- Navigate customer outages with financial impact
- Help devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive portfolio growth
- Lead executive business reviews
- Interface with C-suite executives
- Align business objectives with customers
- Agree on mutual success plans
- Work on strategic internal projects
- Build the Customer Success program
- Create and teach best practices
- Develop new processes for the organization
- Provide enablement to the broader organization
- Document customer interactions in internal systems
- Provide feedback on customer account health signals
- Adjust engagement strategies based on signals
- Share signals with internal teams
- Manage relationships with Sales Leadership
- Manage relationships with Account Executives
- Report on business performance to sales teams
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview new team members
- Onboard new team members
- Ramp up new team members
- Lead enablement sessions for peers
- Run product certifications
- Contribute to team meetings for peer growth
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- databases
- cloud
- infrastructure technology
Benefits
Sonstige Vorteile
- Employee affinity groups
- Disability accommodations
Familienfreundlichkeit
- Fertility assistance
Großzügige Elternzeit
- Generous parental leave
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MOMongoDB
Customer Success Manager(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic advisor on MongoDB best practices for AI-era database innovation. 5+ years customer-centric role experience required. Generous parental leave, fertility assistance.
Anforderungen
- 5+ years customer-centric role experience
- Passion for customer advocacy
- Aptitude for technology concepts
- High autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure (plus)
- Bilingual English and German
Aufgaben
- Act as a strategic advisor on MongoDB best practices
- Guide customers on technology strategy
- Run enablement sessions
- Advise on optimizing technical environments
- Recommend product features for growth
- Collect customer feedback and identify roadblocks
- Inform internal teams on product improvements
- Liaise between customers and product engineering
- Develop innovative solutions with product engineering
- Contribute to product roadmap development
- De-escalate and resolve customer issues
- Find solutions for customer complaints
- Navigate customer outages with financial impact
- Help devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive portfolio growth
- Lead executive business reviews
- Interface with C-suite executives
- Align business objectives with customers
- Agree on mutual success plans
- Work on strategic internal projects
- Build the Customer Success program
- Create and teach best practices
- Develop new processes for the organization
- Provide enablement to the broader organization
- Document customer interactions in internal systems
- Provide feedback on customer account health signals
- Adjust engagement strategies based on signals
- Share signals with internal teams
- Manage relationships with Sales Leadership
- Manage relationships with Account Executives
- Report on business performance to sales teams
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview new team members
- Onboard new team members
- Ramp up new team members
- Lead enablement sessions for peers
- Run product certifications
- Contribute to team meetings for peer growth
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- MongoDB
- databases
- cloud
- infrastructure technology
Benefits
Sonstige Vorteile
- Employee affinity groups
- Disability accommodations
Familienfreundlichkeit
- Fertility assistance
Großzügige Elternzeit
- Generous parental leave
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MongoDB erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
MongoDB
Branche
IT
Beschreibung
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Noch nicht perfekt?
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