Beschreibung

In this role, you will ensure the smooth operation of IT applications related to manufacturing and laboratory processes. Your daily responsibilities will include supporting users, coordinating with departments, managing application documentation, troubleshooting issues, and planning for new releases.

Anforderungen

• •Business informatics, graduate computer scientist, higher business administration, technical training, chemist, or physicist with in-depth IT knowledge
• •Further training in project and process management
• •Maintenance and support of applications and information systems
• •Project management, process management, requirements engineering (initial experience)
• •Experience with computer system validation
• •Experience in the medical technology field

Aufgaben

• •Support ongoing application operation
• •Coordinate and monitor application availability and performance
• •Inform users or IT support about malfunctions or planned interruptions
• •Advise and support users in application and process management
• •Process malfunctions and errors reported by system users
• •Assist in creating customer-specific evaluations and statistics
• •Support planning of application releases
• •Communicate and coordinate with specialist departments
• •Collaborate on new release specifications, testing, and rollout
• •Ensure coordination between support centers and application developers
• •Prepare and collaborate on change requests for developers
• •Create, update, and maintain application operation documentation