Tricentis GmbH
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeSenior
Wien
ab 34.622 / Jahr
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FIfiskaly
Technical CSM & Pre-Sales Specialist(m/w/x)
Wien
ab 40.000 - 50.000 / Jahr
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Technical consulting for digital receipts and secure transaction solutions, supporting audit and certification phases. Full professional fluency in English and French required. Hybrid work, 25 vacation days/year.
Anforderungen
- Experience in technical support, consulting, pre-sales engineering, or customer-facing technical roles
- English and French mandatory, other European language a plus
- Full professional fluency in English and French
- Solid technical foundation
- Background or strong interest in tech support, consulting, or pre-sales
- Experience working with customers in complex, regulated environments
- Ability to handle pressure during audit phases
- Familiarity with REST APIs, logs, and developer tools
- Basic debugging skills
- Strong communication skills
- Ability to explain complex technical concepts to non-technical stakeholders
- Hands-on experience with LLMs
- Strong interest in leveraging AI to optimize workflows and customer experiences
- Value diversity
- Work well independently in a fast-paced setting
- Customer-first mindset
Aufgaben
- Lead customer calls to understand specific needs
- Guide customers on optimal solution usage
- Support customers through audit and certification phases
- Collaborate on self-certifications and regulatory authority communication
- Analyze and resolve complex customer issues using logs and tools
- Create internal reports and follow up on open issues
- Escalate unresolved issues to engineering
- Use AI tools to prepare customer interactions and documentation
- Champion AI adoption for team efficiency
- Create and maintain technical guidance and user guides
- Facilitate technical kick-off calls for customer onboarding
- Help customers integrate APIs seamlessly
- Translate customer needs into actionable insights for Sales, Product, and Engineering
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Französisch – fließend
- Baskisch – Grundkenntnisse
Tools & Technologien
- REST APIs
- Postman
- curl
- LLMs
- AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work arrangement
Weiterbildungsangebote
- Opportunities for personal and professional development
Öffi Tickets
- Public transportation ticket
Moderne Technikausstattung
- Company hardware of your choice
Modernes Büro
- Spacious and bright office
Lockere Unternehmenskultur
- Vibrant, inclusive company culture
Mentoring & Coaching
- Values well-being and personal growth
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens fiskaly erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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FIfiskaly
Technical CSM & Pre-Sales Specialist(m/w/x)
Wien
ab 40.000 - 50.000 / Jahr
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Technical consulting for digital receipts and secure transaction solutions, supporting audit and certification phases. Full professional fluency in English and French required. Hybrid work, 25 vacation days/year.
Anforderungen
- Experience in technical support, consulting, pre-sales engineering, or customer-facing technical roles
- English and French mandatory, other European language a plus
- Full professional fluency in English and French
- Solid technical foundation
- Background or strong interest in tech support, consulting, or pre-sales
- Experience working with customers in complex, regulated environments
- Ability to handle pressure during audit phases
- Familiarity with REST APIs, logs, and developer tools
- Basic debugging skills
- Strong communication skills
- Ability to explain complex technical concepts to non-technical stakeholders
- Hands-on experience with LLMs
- Strong interest in leveraging AI to optimize workflows and customer experiences
- Value diversity
- Work well independently in a fast-paced setting
- Customer-first mindset
Aufgaben
- Lead customer calls to understand specific needs
- Guide customers on optimal solution usage
- Support customers through audit and certification phases
- Collaborate on self-certifications and regulatory authority communication
- Analyze and resolve complex customer issues using logs and tools
- Create internal reports and follow up on open issues
- Escalate unresolved issues to engineering
- Use AI tools to prepare customer interactions and documentation
- Champion AI adoption for team efficiency
- Create and maintain technical guidance and user guides
- Facilitate technical kick-off calls for customer onboarding
- Help customers integrate APIs seamlessly
- Translate customer needs into actionable insights for Sales, Product, and Engineering
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Französisch – fließend
- Baskisch – Grundkenntnisse
Tools & Technologien
- REST APIs
- Postman
- curl
- LLMs
- AI
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work arrangement
Weiterbildungsangebote
- Opportunities for personal and professional development
Öffi Tickets
- Public transportation ticket
Moderne Technikausstattung
- Company hardware of your choice
Modernes Büro
- Spacious and bright office
Lockere Unternehmenskultur
- Vibrant, inclusive company culture
Mentoring & Coaching
- Values well-being and personal growth
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens fiskaly erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
fiskaly
Branche
IT
Beschreibung
The company provides secure, high-scale fiscal compliance solutions across Europe.
Noch nicht perfekt?
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