360T
Business Client Services Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Frankfurt am Main
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36360T
Technical Client Services Manager(m/w/x)
Frankfurt am Main
VollzeitVor OrtManagement
Nejo KI-Zusammenfassung
Technical support for FX trading solutions on a global marketplace. Completed IT degree or equivalent required. Global client support operations.
Anforderungen
- Completed degree in IT or equivalent
- Good understanding of IT concepts
- Experience in customer service is a plus
- Strong service orientation
- Structured working style and hands-on mentality
- Ability to explain technical issues simply
- Fluent German and business fluent English
- Bachelor's degree preferred
- Minimum 2 years of equivalent experience
- Good understanding of IT concepts
- Work experience in client services
- Excellent customer service skills
- Good organizational skills under pressure
- Ability to communicate technical information
- Self-motivated with high output
- High level of spoken and written English and German
Aufgaben
- Support customers with technical inquiries.
- Analyze technical issues to identify causes.
- Develop solutions based on problem analysis.
- Coordinate escalation of complex issues.
- Maintain strong relationships with customers.
- Document customer interactions in ticketing system.
- Provide excellent service to all customers.
- Build relationships with key client intermediaries.
- Resolve technical and workflow issues promptly.
- Assist clients with hardware infrastructure issues.
- Identify software bugs and collaborate on fixes.
- Manage escalation process for unresolved incidents.
- Investigate and manage trading-related problems.
- Perform regression testing on products and features.
- Assist clients with 'go live' and technical issues.
- Share up-to-date knowledge of products and services.
Berufserfahrung
- 2 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Java
- TCP/IP
- Linux/Unix
- Windows
- Web Technology
Benefits
Karriere- und Weiterentwicklung
- Clear career concept
- Regular performance appraisals
Weiterbildungsangebote
- 360T Academy
Parkplatz & Pendelvorteile
- City center office
Team Events & Ausflüge
- Social gatherings
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 360T erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Controlware GmbH
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Customer Success Engineer (Support Engineer)(m/w/x)
Vollzeitnur vor OrtSeniorAachen, Düsseldorf, Neu-Isenburg - 360T
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36360T
Technical Client Services Manager(m/w/x)
Frankfurt am Main
VollzeitVor OrtManagement
Nejo KI-Zusammenfassung
Technical support for FX trading solutions on a global marketplace. Completed IT degree or equivalent required. Global client support operations.
Anforderungen
- Completed degree in IT or equivalent
- Good understanding of IT concepts
- Experience in customer service is a plus
- Strong service orientation
- Structured working style and hands-on mentality
- Ability to explain technical issues simply
- Fluent German and business fluent English
- Bachelor's degree preferred
- Minimum 2 years of equivalent experience
- Good understanding of IT concepts
- Work experience in client services
- Excellent customer service skills
- Good organizational skills under pressure
- Ability to communicate technical information
- Self-motivated with high output
- High level of spoken and written English and German
Aufgaben
- Support customers with technical inquiries.
- Analyze technical issues to identify causes.
- Develop solutions based on problem analysis.
- Coordinate escalation of complex issues.
- Maintain strong relationships with customers.
- Document customer interactions in ticketing system.
- Provide excellent service to all customers.
- Build relationships with key client intermediaries.
- Resolve technical and workflow issues promptly.
- Assist clients with hardware infrastructure issues.
- Identify software bugs and collaborate on fixes.
- Manage escalation process for unresolved incidents.
- Investigate and manage trading-related problems.
- Perform regression testing on products and features.
- Assist clients with 'go live' and technical issues.
- Share up-to-date knowledge of products and services.
Berufserfahrung
- 2 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Java
- TCP/IP
- Linux/Unix
- Windows
- Web Technology
Benefits
Karriere- und Weiterentwicklung
- Clear career concept
- Regular performance appraisals
Weiterbildungsangebote
- 360T Academy
Parkplatz & Pendelvorteile
- City center office
Team Events & Ausflüge
- Social gatherings
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens 360T erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
360T
Branche
FinancialServices
Beschreibung
360T is a regulated, global marketplace for Foreign Exchange (FX) and provides trading solutions and related services to buy-side and sell-side firms. The company is headquartered in Frankfurt am Main, Germany, and has subsidiaries in several major financial centers.
Noch nicht perfekt?
- 360T
Business Client Services Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenFrankfurt am Main - Controlware GmbH
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Vollzeitnur vor OrtBerufserfahrenDietzenbach - Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Vollzeitnur vor OrtSeniorAachen, Düsseldorf, Neu-Isenburg - 360T
Sales Account Manager(m/w/x)
Vollzeitnur vor OrtJuniorFrankfurt am Main - NIQ
Client Solution Architect(m/w/x)
Vollzeitnur vor OrtBerufserfahrenFrankfurt am Main