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GLGlobal Blue Deutschland GmbH

Technical Account Manager(m/w/x)

Düsseldorf
VollzeitVor OrtSenior

Managing technical relationships for Issuing Solutions integration projects, ensuring TFS functionality delivery. End-to-end technical merchant relationship ownership and client-facing comfort required. International project scope.

Anforderungen

  • Comfort owning end-to-end technical merchant relationships
  • Client-facing role comfort; Communication, clarity, service mindset
  • Coordination of multiple stakeholders (technical, commercial, product)
  • Initiative, independent work, team alignment
  • Analytical mindset, proactive solution identification
  • Detail-oriented, committed, persistent in goal achievement
  • University degree, preferably IT-related
  • 5+ years experience managing multinational projects with external stakeholders
  • Hands-on experience in customer consulting or technical account/service management
  • Solid understanding of POS-related technologies, transactional systems, EFT payment standards
  • Familiarity with project management methodologies, processes, tools
  • Strong communication and relationship-building skills (business & technical)
  • Self-driven, organized, effective work in virtual/distributed teams
  • Fluent English (mandatory)
  • Working knowledge of POS retail systems or credit card industry (preferred)
  • Comfort diving into technical details

Aufgaben

  • Manage technical relationships with local merchants.
  • Guide merchants through Issuing Solutions integration projects.
  • Ensure high-quality delivery of TFS functionalities.
  • Act as a trusted advisor for merchants and internal teams.
  • Oversee solution rollouts.
  • Support service delivery.
  • Embed integrations within Global Blue's framework.
  • Drive technical presales for local accounts.
  • Support commercial team with expertise and insights.
  • Coordinate with project managers for TFS implementation.
  • Deliver Issuing Solutions in compliance with standards.
  • Anchor and support deployed Issuing Solutions.
  • Act as the escalation point for Global Account technical issues.
  • Conduct review meetings with merchant IT managers.
  • Ensure alignment and continuous improvement.
  • Monitor BAU activities to maintain stability and quality.
  • Collaborate with internal teams to optimize integrations.
  • Collaborate with internal teams to support merchant needs.

Berufserfahrung

  • 5 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • POS
  • Transactional systems
  • EFT payment standards

Benefits

Sonstige Vorteile

  • Employee referral program

Team Events & Ausflüge

  • Team-building activities and events
  • Annual Christmas Party
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Global Blue Deutschland GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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