Beschreibung

As a Team Lead in Fraud Screening, you will oversee daily operations, drive team performance, and ensure high-quality fraud case management. Your role involves coaching the team, monitoring KPIs, and collaborating with various departments to enhance fraud prevention strategies.

Anforderungen

• •2+ years of leadership experience
• •Experience in fraud prevention, payments, risk, or e-commerce operations
• •Organisational and decisiveness skills
• •Clarity and empathy in leadership
• •Clear communication in German and English (min. B2)
• •Strong operational leadership in a similar environment

Aufgaben

• •Lead the Fraud Investigation team
• •Collaborate with the second team lead
• •Manage day-to-day fraud operations
• •Ensure team performance and quality
• •Steer KPIs and drive continuous improvement
• •Set priorities and clear blockers
• •Oversee high-quality handling of fraud cases
• •Monitor KPIs and implement corrective measures
• •Serve as the go-to person for fraud screening inquiries
• •Coach team members and provide feedback
• •Foster a culture of idea sharing and responsibility
• •Challenge and enhance processes for scalability
• •Coordinate with Product, Risk, Ops, and external partners