ADB SAFEGATE
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Graz
ab 3.954 / Monat
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
ab 3.954 / Monat
Vollzeitmit HomeofficeSenior
Green Job
Nejo KI-Zusammenfassung
Ensuring service outcomes for safety-critical Airside 4.0® software and services. 5+ years IT Service Management experience required. Tax-free food subsidy, flexible hours.
Anforderungen
- Degree in IT, Engineering, Business, or comparable practical experience
- 5+ years IT Service Management / Service Delivery experience, ideally in mission- or safety-critical environments
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Familiarity with ITSM tools and metrics
- Excellent communication, negotiation, and escalation skills; structured and calm under pressure
- Fluent English and German (spoken and written)
Aufgaben
- Ensure agreed service outcomes for Airside 4.0® solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements for availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews and performance reporting
- Track actions and manage escalations
- Coordinate incident and major incident management
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Improve service stability through problem management
- Assess and authorize change risks and impacts
- Communicate and implement changes with minimal disruption
- Manage service financials, budgeting, and forecasting
- Control costs and ensure transparency on consumption
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexibles Arbeiten
- Flexible working hours
- Possibilities for working from home
Sonstige Zulagen
- Tax-free food subsidy
Öffi Tickets
- Public transport subsidy
Fokus auf Nachhaltigkeit
- Work environment reducing CO2 emissions
- Sustainable and environmental friendly office
Parkplatz & Pendelvorteile
- Free parking
Snacks & Getränke
- Free fruit snacks
- Free coffee
Gesundheits- & Fitnessangebote
- Free access to fitness centres
Team Events & Ausflüge
- Company and team events
Lockere Unternehmenskultur
- Multicultural team
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ADB SAFEGATE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
ab 3.954 / Monat
Vollzeitmit HomeofficeSenior
Green Job
Nejo KI-Zusammenfassung
Ensuring service outcomes for safety-critical Airside 4.0® software and services. 5+ years IT Service Management experience required. Tax-free food subsidy, flexible hours.
Anforderungen
- Degree in IT, Engineering, Business, or comparable practical experience
- 5+ years IT Service Management / Service Delivery experience, ideally in mission- or safety-critical environments
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Familiarity with ITSM tools and metrics
- Excellent communication, negotiation, and escalation skills; structured and calm under pressure
- Fluent English and German (spoken and written)
Aufgaben
- Ensure agreed service outcomes for Airside 4.0® solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements for availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews and performance reporting
- Track actions and manage escalations
- Coordinate incident and major incident management
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Improve service stability through problem management
- Assess and authorize change risks and impacts
- Communicate and implement changes with minimal disruption
- Manage service financials, budgeting, and forecasting
- Control costs and ensure transparency on consumption
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexibles Arbeiten
- Flexible working hours
- Possibilities for working from home
Sonstige Zulagen
- Tax-free food subsidy
Öffi Tickets
- Public transport subsidy
Fokus auf Nachhaltigkeit
- Work environment reducing CO2 emissions
- Sustainable and environmental friendly office
Parkplatz & Pendelvorteile
- Free parking
Snacks & Getränke
- Free fruit snacks
- Free coffee
Gesundheits- & Fitnessangebote
- Free access to fitness centres
Team Events & Ausflüge
- Company and team events
Lockere Unternehmenskultur
- Multicultural team
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ADB SAFEGATE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ADB SAFEGATE
Branche
Aerospace
Beschreibung
Das Unternehmen ist ein weltweit führender Anbieter von integrierten Lösungen für die Erhöhung von Effizienz, Sicherheit und umweltgerechter Nachhaltigkeit im Aviation-Bereich.
Noch nicht perfekt?
- ADB SAFEGATE
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 3.954 / Monat - ADB SAFEGATE
Project Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 4.485 / Monat - ADB SAFEGATE
Project Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 4.485 / Monat - ADB SAFEGATE
Senior Software Developer(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 3.843 / Monat - XXXLutz
Application Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWien, Linz, Wels, Graz, Würzburg, Berlin