ADB SAFEGATE
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Graz
ab 3.954 / Monat
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
ab 3.954 / Monat
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Ensuring service outcomes for ATC solutions and safety-critical software. ITIL 4 certification required. Flexible working hours, tax-free food subsidy.
Anforderungen
- Degree in IT, Engineering, Business, or comparable experience
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Excellent communication, negotiation, and escalation skills
- Structured and calm under pressure
Aufgaben
- Ensure agreed service outcomes for ATC solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements in availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews, performance reporting, and action tracking
- Manage incident and major incident coordination
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Oversee risk and impact assessment for changes
- Authorize, communicate, and implement changes with minimal disruption
- Manage service financials, including budgeting and forecasting
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexibles Arbeiten
- Flexible working hours
Sonstige Zulagen
- Tax-free food subsidy
Öffi Tickets
- Public transport subsidy
Fokus auf Nachhaltigkeit
- Work environment reducing CO2 emissions
- ISO 14001 certified
Parkplatz & Pendelvorteile
- Free parking
Snacks & Getränke
- Free fruit snacks
- Free coffee
Gesundheits- & Fitnessangebote
- Free access to fitness centres
Team Events & Ausflüge
- Company events
- Team events
Lockere Unternehmenskultur
- Multicultural team
Weiterbildungsangebote
- Learning and growth opportunities
Abwechslungsreiche Aufgaben
- Exciting projects
Sonstige Vorteile
- Numerous benefits
- Comprehensive onboarding
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ADB SAFEGATE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ADADB SAFEGATE
Service Delivery Manager(m/w/x)
Graz
ab 3.954 / Monat
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Ensuring service outcomes for ATC solutions and safety-critical software. ITIL 4 certification required. Flexible working hours, tax-free food subsidy.
Anforderungen
- Degree in IT, Engineering, Business, or comparable experience
- Strong working knowledge of ITIL practices
- ITIL 4 certification (Foundation minimum; Managing Professional / Strategist desirable)
- Proven experience with service governance, stakeholder management, and executive reporting
- Competence in service financial management
- Experience coordinating cross-functional teams and third-party suppliers
- Excellent communication, negotiation, and escalation skills
- Structured and calm under pressure
Aufgaben
- Ensure agreed service outcomes for ATC solutions
- Act as central interface between customers, internal teams, and partners
- Translate operational needs into measurable service levels
- Drive improvements in availability, performance, and customer satisfaction
- Own end-to-end service delivery for safety-critical software/services
- Ensure customer satisfaction and compliance with contractual requirements
- Define and manage SLAs, OLAs, and UCs
- Lead service reviews, performance reporting, and action tracking
- Manage incident and major incident coordination
- Restore service quickly and ensure clear communications
- Drive post-incident reviews with actionable follow-ups
- Identify root causes and reduce recurring incidents
- Oversee risk and impact assessment for changes
- Authorize, communicate, and implement changes with minimal disruption
- Manage service financials, including budgeting and forecasting
- Maintain CSI backlogs and prioritize improvements
- Track realized benefits of service improvements
- Manage supplier and vendor performance
- Coordinate third parties for integrated service delivery
- Maintain service documentation and compliance evidence
- Support pre-sales and service transitions
- Contribute to service design and quotations
- Facilitate smooth onboarding into operations
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- ServiceNow
- Jira Service Management
- BMC
Benefits
Flexibles Arbeiten
- Flexible working hours
Sonstige Zulagen
- Tax-free food subsidy
Öffi Tickets
- Public transport subsidy
Fokus auf Nachhaltigkeit
- Work environment reducing CO2 emissions
- ISO 14001 certified
Parkplatz & Pendelvorteile
- Free parking
Snacks & Getränke
- Free fruit snacks
- Free coffee
Gesundheits- & Fitnessangebote
- Free access to fitness centres
Team Events & Ausflüge
- Company events
- Team events
Lockere Unternehmenskultur
- Multicultural team
Weiterbildungsangebote
- Learning and growth opportunities
Abwechslungsreiche Aufgaben
- Exciting projects
Sonstige Vorteile
- Numerous benefits
- Comprehensive onboarding
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ADB SAFEGATE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ADB SAFEGATE
Branche
Aerospace
Beschreibung
Das Unternehmen ist ein weltweit führender Anbieter von integrierten Lösungen für die Erhöhung von Effizienz, Sicherheit und umweltgerechter Nachhaltigkeit im Aviation-Bereich.
Noch nicht perfekt?
- ADB SAFEGATE
Service Delivery Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 3.954 / Monat - ADB SAFEGATE
Project Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 4.485 / Monat - ADB SAFEGATE
Project Manager(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 4.485 / Monat - ADB SAFEGATE
Senior Software Developer(m/w/x)
Vollzeitmit HomeofficeSeniorGrazab 3.843 / Monat - NTT DATA Deutschland GmbH
Senior ServiceNow Solution Architect(m/w/x)
Vollzeitmit HomeofficeSeniorWienab 65.000 / Jahr