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HYHyundai Motor Europe GmbH

Service Analyst & Governance Specialist(m/w/x)

Offenbach am Main
Vollzeitmit HomeofficeBerufserfahren

Analyzing Parts & Accessories data for Hyundai Motor Europe's customer service strategy. 3-5 years supply chain experience in Automotive or FMCG preferred. Flexible working hours, hybrid policy.

Anforderungen

  • Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or related field
  • 3–5 years of experience in supply chain, preferably in Automotive or FMCG industry, national or regional HQ level
  • Strong understanding of automotive spare parts supply chain operations
  • Knowledge of workshop, body shop operations, and spare parts components (plus)
  • Proficiency in MS Office (Excel), Power BI or similar data analysis tools
  • Strong operational and process management mindset for workflow design and optimization
  • Solid understanding of customer journey dynamics in automotive or similar environments
  • Excellent communication, collaborative, team-oriented approach, results-focused
  • Advanced MS Office (Excel, PowerPoint); Power BI or similar data visualization tools experience (strong advantage)
  • Basic to intermediate understanding of AI concepts and applications (plus)
  • Fluent English (written and spoken); German or other European language proficiency (added advantage)
  • Strong organizational and prioritization capabilities, structured approach to tasks
  • High execution discipline, timely and accurate task delivery

Aufgaben

  • Support Hyundai Motor Europe’s customer service strategy
  • Collect, process, analyze, and report Parts & Accessories data
  • Monitor and report on Parts & Accessories performance
  • Track key KPIs across NSCs, Distributors, and dealer networks
  • Identify trends, risks, and improvement opportunities
  • Develop and maintain dashboards and reporting frameworks
  • Conduct performance reviews
  • Provide actionable recommendations to enhance service quality
  • Ensure adherence to governance frameworks and policies
  • Support service improvement initiatives
  • Promote operational excellence
  • Collaborate with cross-functional teams to optimize processes

Berufserfahrung

  • 3 - 5 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischfließend
  • DeutschGrundkenntnisse
  • OTHER_EUROPEANGrundkenntnisse

Tools & Technologien

  • MS Office
  • Excel
  • Power BI
  • AI

Benefits

Flexibles Arbeiten

  • Flexible working hours
  • Hybrid working policy

Weiterbildungsangebote

  • Continued learning
  • Professional development

Firmenwagen

  • Car sharing
  • Lease mobility program

Gratis oder Vergünstigte Mahlzeiten

  • Complimentary daily lunch
  • Subsidized breakfast options

Gesundheits- & Fitnessangebote

  • Complimentary fitness facility
  • Sporting clubs

Lockere Unternehmenskultur

  • Highly international working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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