Skip to content
Neuer Job?Nejo!

Dein persönlicher KI-Karriere-Agent

N8n8n

Senior Customer Success Operations EMEA(m/w/x)

Berlin
Vollzeitmit HomeofficeSenior
AI/ML

Scaling post-sales operating system for an open workflow orchestration platform. Revenue Ops / CS Ops experience in SaaS required. Equity and 30 days vacation.

Anforderungen

  • Revenue Ops / CS Ops experience in SaaS
  • Process design for scalable workflows
  • Analytical mindset for metrics and data insights
  • Autonomous execution and hands-on delivery
  • CRM / CS platform familiarity
  • Cross-functional collaboration and alignment
  • Customer advisory board experience
  • Experience with 'war room' operating models
  • Forecasting model development/improvement
  • Multi-team operational program delivery
  • Existing right to work in Germany or other country
  • English language proficiency

Aufgaben

  • Design and scale post-sales operating system
  • Maximize NRR through strategic improvements
  • Own headcount planning and capacity models
  • Align resources with retention and expansion goals
  • Drive territory and segment design
  • Support clear coverage and prioritization
  • Build and improve forecasting and planning rhythms
  • Increase accuracy for renewals and expansions
  • Design end-to-end workflows for customer journey
  • Optimize onboarding, support, renewals, and expansions
  • Define and operationalize customer health scoring
  • Set up scalable mechanisms for customer insight
  • Translate strategy into efficient systems and automation
  • Improve quality, speed, and consistency
  • Partner with data and automation teams
  • Enhance visibility into customer health and signals
  • Drive adoption of new processes
  • Ensure processes are clear, measurable, and easy to run
  • Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
  • Ensure shared goals and operating clarity
  • Lead cross-functional initiatives
  • Manage strong stakeholder relationships
  • Build trust through operational rigor
  • Communicate clearly and measure impact
  • Potentially manage a small team

Berufserfahrung

  • ca. 4 - 6 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischfließend

Tools & Technologien

  • CRM
  • Customer Success platforms

Benefits

Attraktive Vergütung

  • Equity

Mehr Urlaubstage

  • 30 days of vacation (Europe)

Gesundheits- & Fitnessangebote

  • Local health benefits (Europe)
  • Multiple low-premium medical plans (US)
  • Dental coverage (US)
  • Vision coverage (US)

Betriebliche Altersvorsorge

  • Pension contributions (Europe)
  • 401(k) with 4% employer match (US)

Sonstige Zulagen

  • Local financial security benefits (Europe)
  • €1K yearly for professional development
  • $100 monthly for open source support
  • Unlimited AI budget

Sonstige Vorteile

  • Company-paid disability insurance (US)
  • Life insurance (US)
  • Transparency

Team Events & Ausflüge

  • Hackathons
  • Team off-sites

Flexibles Arbeiten

  • Remote-first

Lockere Unternehmenskultur

  • Ambitious but kind culture
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens n8n erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

  • n8n

    Senior Lifecycle Marketing Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Berlin
  • Filestage

    Customer Success Team Lead (German Speaking)(m/w/x)

    VollzeitRemoteSenior
    Berlin
  • deskbird

    Director of Customer Success(m/w/x)

    Vollzeitmit HomeofficeSenior
    München, Hamburg, Berlin
  • StackFuel GmbH

    Senior Revenue Operations Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Berlin
  • lawpilots GmbH

    Head of RevOps(m/w/x)

    VollzeitRemoteSenior
    Berlin
Alle 100+ ähnlichen Jobs ansehen

Nejo ist eine KI – Ergebnisse können unvollständig sein oder Fehler enthalten