Dein persönlicher KI-Karriere-Agent
Senior Customer Success Operations EMEA(m/w/x)
Scaling post-sales operating system for an open workflow orchestration platform. Revenue Ops / CS Ops experience in SaaS required. Equity and 30 days vacation.
Anforderungen
- Revenue Ops / CS Ops experience in SaaS
- Process design for scalable workflows
- Analytical mindset for metrics and data insights
- Autonomous execution and hands-on delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board experience
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work in Germany or other country
- English language proficiency
Aufgaben
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear, measurable, and easy to run
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage strong stakeholder relationships
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- CRM
- Customer Success platforms
Benefits
Attraktive Vergütung
- Equity
Mehr Urlaubstage
- 30 days of vacation (Europe)
Gesundheits- & Fitnessangebote
- Local health benefits (Europe)
- Multiple low-premium medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
Betriebliche Altersvorsorge
- Pension contributions (Europe)
- 401(k) with 4% employer match (US)
Sonstige Zulagen
- Local financial security benefits (Europe)
- €1K yearly for professional development
- $100 monthly for open source support
- Unlimited AI budget
Sonstige Vorteile
- Company-paid disability insurance (US)
- Life insurance (US)
- Transparency
Team Events & Ausflüge
- Hackathons
- Team off-sites
Flexibles Arbeiten
- Remote-first
Lockere Unternehmenskultur
- Ambitious but kind culture
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- n8nVollzeitmit HomeofficeSeniorBerlin
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Senior Customer Success Operations EMEA(m/w/x)
Scaling post-sales operating system for an open workflow orchestration platform. Revenue Ops / CS Ops experience in SaaS required. Equity and 30 days vacation.
Anforderungen
- Revenue Ops / CS Ops experience in SaaS
- Process design for scalable workflows
- Analytical mindset for metrics and data insights
- Autonomous execution and hands-on delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board experience
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work in Germany or other country
- English language proficiency
Aufgaben
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear, measurable, and easy to run
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage strong stakeholder relationships
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
Tools & Technologien
- CRM
- Customer Success platforms
Benefits
Attraktive Vergütung
- Equity
Mehr Urlaubstage
- 30 days of vacation (Europe)
Gesundheits- & Fitnessangebote
- Local health benefits (Europe)
- Multiple low-premium medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
Betriebliche Altersvorsorge
- Pension contributions (Europe)
- 401(k) with 4% employer match (US)
Sonstige Zulagen
- Local financial security benefits (Europe)
- €1K yearly for professional development
- $100 monthly for open source support
- Unlimited AI budget
Sonstige Vorteile
- Company-paid disability insurance (US)
- Life insurance (US)
- Transparency
Team Events & Ausflüge
- Hackathons
- Team off-sites
Flexibles Arbeiten
- Remote-first
Lockere Unternehmenskultur
- Ambitious but kind culture
Über das Unternehmen
n8n
Branche
IT
Beschreibung
n8n is an open AI workflow orchestration platform that empowers technical teams to automate faster and smarter.
Noch nicht perfekt?
- n8n
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