Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FIFilestage
Customer Success Team Lead (German Speaking)(m/w/x)
Berlin
VollzeitRemoteSenior
Nejo KI-Zusammenfassung
Designing customer success journeys for a review and approval platform. 3-5 years CS experience with GRR ownership required. Fully remote, flexible schedule, and annual team retreat.
Anforderungen
- 3-5 years Customer Success experience
- Proven track record owning GRR
- Proven track record running QBRs
- Proven track record growing high-value book of business
- Outperformed retention targets
- Leadership aspirations
- Understanding of CS team management principles
- Hands-on CS management experience
- Remote CS management experience
- Experience during growth or transition
- Ability to lift people up
- Ability to bring clarity to uncertainty
- Ability to set standards
- Business partner mindset
- Understanding of revenue strategy
- Understanding of GRR vs NRR
- Understanding of CS influence on commercial outcomes
- Ability to translate product outcomes into KPIs
- Ability to translate user adoption into KPIs
- Proactive problem-solving
- Analytical skills
- Process-oriented approach
- Monitoring health signals
- Building structured recovery plans
- Preventing escalations
- Developing scalable CS playbooks
- Improving scalable CS playbooks
- Risk management playbook experience
- Churn prevention playbook experience
- AM/CS handover playbook experience
- Account monitoring playbook experience
- Creating repeatable operating models
- Creating scalable operating models
- Team player with high EQ
- Strong empathy
- Clear leadership
- Fairness
- Honesty
- Collaborative approach
- Fluent German
- Fluent English
- 2+ years remote work experience
- 1+ year remote team management experience
- Self-motivated
- Async-friendly
- Comfortable working independently
- Comfortable working in international environment
Aufgaben
- Define world-class customer success journeys
- Lead a high-touch DACH portfolio
- Build operational standards for the team
- Refine onboarding, enablement, and health-score management
- Ensure seamless customer success/account management handshakes
- Standardize value delivery across the team
- Perfect the Value Narrative in QBRs
- Shorten Time-to-Value in onboarding
- Enable champions within large accounts
- Build systems to predict customer churn
- Monitor customer health signals
- Run structured customer recovery plans
- Protect Gross Revenue Retention (GRR)
- Lead weekly portfolio reviews
- Lead weekly risk assessments
- Lead weekly enablement sessions
- Coach CSMs toward a proactive, data-driven approach
- Translate customer feedback into actionable insights
- Shape the product roadmap with customer insights
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible schedule
- Fully remote
Team Events & Ausflüge
- Team retreat
Lockere Unternehmenskultur
- Strong team culture
- Happy team
- Flat hierarchies
- No pointless meetings
Moderne Technikausstattung
- €1,500 hardware budget
Sonstige Zulagen
- €500 home office budget
- Personal development budget
Mehr Urlaubstage
- 38 days of holiday
- Half day on birthday
Gemeinnützige Ausrichtung
- Volunteer/Charity Day
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Filestage erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - deskbird
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin
FIFilestage
Customer Success Team Lead (German Speaking)(m/w/x)
Berlin
VollzeitRemoteSenior
Nejo KI-Zusammenfassung
Designing customer success journeys for a review and approval platform. 3-5 years CS experience with GRR ownership required. Fully remote, flexible schedule, and annual team retreat.
Anforderungen
- 3-5 years Customer Success experience
- Proven track record owning GRR
- Proven track record running QBRs
- Proven track record growing high-value book of business
- Outperformed retention targets
- Leadership aspirations
- Understanding of CS team management principles
- Hands-on CS management experience
- Remote CS management experience
- Experience during growth or transition
- Ability to lift people up
- Ability to bring clarity to uncertainty
- Ability to set standards
- Business partner mindset
- Understanding of revenue strategy
- Understanding of GRR vs NRR
- Understanding of CS influence on commercial outcomes
- Ability to translate product outcomes into KPIs
- Ability to translate user adoption into KPIs
- Proactive problem-solving
- Analytical skills
- Process-oriented approach
- Monitoring health signals
- Building structured recovery plans
- Preventing escalations
- Developing scalable CS playbooks
- Improving scalable CS playbooks
- Risk management playbook experience
- Churn prevention playbook experience
- AM/CS handover playbook experience
- Account monitoring playbook experience
- Creating repeatable operating models
- Creating scalable operating models
- Team player with high EQ
- Strong empathy
- Clear leadership
- Fairness
- Honesty
- Collaborative approach
- Fluent German
- Fluent English
- 2+ years remote work experience
- 1+ year remote team management experience
- Self-motivated
- Async-friendly
- Comfortable working independently
- Comfortable working in international environment
Aufgaben
- Define world-class customer success journeys
- Lead a high-touch DACH portfolio
- Build operational standards for the team
- Refine onboarding, enablement, and health-score management
- Ensure seamless customer success/account management handshakes
- Standardize value delivery across the team
- Perfect the Value Narrative in QBRs
- Shorten Time-to-Value in onboarding
- Enable champions within large accounts
- Build systems to predict customer churn
- Monitor customer health signals
- Run structured customer recovery plans
- Protect Gross Revenue Retention (GRR)
- Lead weekly portfolio reviews
- Lead weekly risk assessments
- Lead weekly enablement sessions
- Coach CSMs toward a proactive, data-driven approach
- Translate customer feedback into actionable insights
- Shape the product roadmap with customer insights
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible schedule
- Fully remote
Team Events & Ausflüge
- Team retreat
Lockere Unternehmenskultur
- Strong team culture
- Happy team
- Flat hierarchies
- No pointless meetings
Moderne Technikausstattung
- €1,500 hardware budget
Sonstige Zulagen
- €500 home office budget
- Personal development budget
Mehr Urlaubstage
- 38 days of holiday
- Half day on birthday
Gemeinnützige Ausrichtung
- Volunteer/Charity Day
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Filestage erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Filestage
Branche
IT
Beschreibung
The company provides a review and approval platform that streamlines chaotic approval processes for teams.
Noch nicht perfekt?
- Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - 360Learning
Customer Success Manager(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - deskbird
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin