Dein persönlicher KI-Karriere-Agent
Partner Management Training Specialist(m/w/x)
Managing BPO partner training for MedTech product knowledge and process updates. Initial Service Desk or customer support experience required. Global BPO partner collaboration.
Anforderungen
- Completed commercial or technical education or equivalent qualification
- Initial experience in Service Desk or customer support
- Good knowledge of MS Office applications
- Strong communication skills and customer orientation
- Independent and structured working style
- Team player with resilience
- Very good command of English
Aufgaben
- Manage the relationship with the BPO partner
- Prepare the service provider with necessary technical knowledge
- Ensure relevant trainings and C2Cs are assigned and updated
- Communicate changes to key products and processes to the BPO
- Develop and update governance and training materials
- Maintain and update the knowledge base for partners
- Contribute to the continuous improvement of Service Desk processes
- Proactively communicate with partners about their requests
- Support the Partner Management Team with administrative tasks
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Englisch – verhandlungssicher
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Partner Management Training Specialist(m/w/x)
Managing BPO partner training for MedTech product knowledge and process updates. Initial Service Desk or customer support experience required. Global BPO partner collaboration.
Anforderungen
- Completed commercial or technical education or equivalent qualification
- Initial experience in Service Desk or customer support
- Good knowledge of MS Office applications
- Strong communication skills and customer orientation
- Independent and structured working style
- Team player with resilience
- Very good command of English
Aufgaben
- Manage the relationship with the BPO partner
- Prepare the service provider with necessary technical knowledge
- Ensure relevant trainings and C2Cs are assigned and updated
- Communicate changes to key products and processes to the BPO
- Develop and update governance and training materials
- Maintain and update the knowledge base for partners
- Contribute to the continuous improvement of Service Desk processes
- Proactively communicate with partners about their requests
- Support the Partner Management Team with administrative tasks
Ausbildung
- Abgeschlossene Berufsausbildung
Sprachen
- Englisch – verhandlungssicher
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Becton, Dickinson and Company
Branche
Healthcare
Beschreibung
The company is one of the largest global medical technology companies, advancing health through innovative MedTech products.
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