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EUEucalyptus

Operations Associate (Patient Experience)(m/w/x)

Berlin
Vollzeitmit HomeofficeBerufserfahren

Identifying structural gaps and designing end-to-end solution rollouts for patient experience at digital healthcare provider. 3-5 years experience in consulting, strategy, or high-growth startup required. Employee equity, annual learning budget, 3 days professional development leave.

Anforderungen

  • 3-5 years experience in consulting, strategy, operations, or high-growth startup
  • High ownership-driven approach to identifying and fixing structural gaps
  • Strong analytical thinking with systems intuition
  • Proven track record driving cross-functional initiatives
  • Detail-oriented with high bar for operational accuracy and data integrity
  • Ability to thrive in fast-paced, high-accountability environments
  • SQL skills, experience with payment providers, CRM systems, or automation tools (Nice to have)

Aufgaben

  • Identify and fix structural system gaps
  • Design end-to-end solution rollouts
  • Quantify impact of new solutions
  • Define project requirements
  • Align with Product and Engineering teams
  • Implement operational solutions
  • Configure CRM and invoicing systems
  • Build automated reports for leadership
  • Establish reconciliation governance
  • Lead initiatives from problem to execution
  • Build processes to remove manual work
  • Develop automation to prevent issues
  • Maintain and improve invoicing processes
  • Maintain and improve discount logic
  • Maintain and improve operational workflows
  • Maintain and improve admin tooling
  • Ensure reliable system operation
  • Triage and debug cross-system issues
  • Identify root causes of technical problems
  • Collaborate with Engineering on escalations
  • Utilize CRM, payment providers, and automation tools
  • Operate internal dashboards
  • Understand data flow between systems
  • Ensure accuracy in system configurations
  • Manage system permissions
  • Ensure accuracy in reporting
  • Maintain user data integrity
  • Prevent errors from becoming revenue or reputation risks
  • Communicate clearly with CS, Finance, and Engineering
  • Follow through on open loops
  • Ensure end-to-end resolution of operational issues

Berufserfahrung

  • 3 - 5 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • SQL
  • Zapier
  • Slack workflows
  • Customer.IO

Benefits

Attraktive Vergütung

  • Employee equity

Weiterbildungsangebote

  • Annual learning budget
  • 3 days professional development leave

Mentoring & Coaching

  • Peer shadowing

Lockere Unternehmenskultur

  • Global knowledge-sharing culture

Mehr Urlaubstage

  • 28 days annual leave

Gesundheits- & Fitnessangebote

  • Wellness allowance

Workation & Sabbatical

  • 3 weeks work-from-anywhere

Flexibles Arbeiten

  • Hybrid work

Modernes Büro

  • Energizing office

Team Events & Ausflüge

  • Regular socials
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Eucalyptus erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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